What E62 actually means
The dryer has found a fault in the circuit that switches the heater on and off, so it has shut the heating down.
E62 is one of the E60-series heat faults. The control board switches the heating unit through a relay; when it repeatedly cannot get the heater to power up and behave as expected, it cuts the supply to the heating unit and logs the fault. After a few failed attempts to re-power it the machine stops with E62, so you get a cycle that tumbles cold, or a cycle that stops part way with clothes still damp.
What E62 looks like on a General tumble dryer
Most people find this page having searched for what the machine is doing rather than the code itself. On a General tumble dryer, E62 usually shows up as one or more of these:
- Machine door won't open
- Door won't lock or click shut
- Door lock light flashing
- Door stuck shut with the load inside
- Won't start even with the door closed
- Not drying
- Blowing cold air
- Clothes still damp at the end
Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.
What usually causes it
- Faulty power relay for the heating unit on the control board
- Failed heating unit
- Damaged or loose wiring to the heater or thermostats
- Main control board fault
- Heat-related fault following recent work on the machine, where a heater or thermostat wire has been left off or on the wrong terminal
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the dryer off at the wall for a minute, then switch back on and start a short cycle to see whether the code returns straight away
- Clean the door filter and, if your model has one, the condenser filter — heavy lint restricts airflow and puts the heating system under stress
- Check the vent hose, if fitted, is not kinked or crushed behind the machine
Which General models show E62
E62 means the same thing on this model. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.
AEGT65170AV
Common questions about General E62
What does E62 mean on a General tumble dryer?
The dryer has found a fault in the circuit that switches the heater on and off, so it has shut the heating down. E62 is one of the E60-series heat faults. The control board switches the heating unit through a relay; when it repeatedly cannot get the heater to power up and behave as expected, it cuts the supply to the heating unit and logs the fault. After a few failed attempts to re-power it the machine stops with E62, so you get a cycle that tumbles cold, or a cycle that stops part way with clothes still damp.
Can I fix General E62 myself?
There are 3 checks you can safely do yourself first.
- Turn the dryer off at the wall for a minute, then switch back on and start a short cycle to see whether the code returns straight away.
- Clean the door filter and, if your model has one, the condenser filter — heavy lint restricts airflow and puts the heating system under stress.
- Check the vent hose, if fitted, is not kinked or crushed behind the machine.
This one usually needs an engineer once you have tried them.
How much does it cost to repair General E62?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Tried the checks and it's still showing E62?
This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.
What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.
Call 0115 648 0929 Book online — postcode and number is all we need
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other General tumble dryer codes
- General E63 — The dryer's overheat thermostat on the heater has tripped, s…
- General E64 — The dryer has flagged a problem with the thermostat on its h…