Willow E14 washing machine: what it means & what to check

What E14 actually means

The machine has flagged a fault with its Twinjet system — the part that sprays water into the drum — and has stopped the programme rather than carry on.

E14 is a Twinjet failure. The control board expects a response from that part of the water circuit during the cycle, doesn't get one, and halts with the code on the display. The fault don't break the fault down any further, so the exact cause has to be found on the machine itself.

What E14 looks like on a Willow washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Willow washing machine, E14 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Blocked or scaled-up spray nozzle in the Twinjet circuit
Failed Twinjet valve or pump
Loose or corroded connection to that part
Control board no longer reading the component correctly

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the programme knob to off, leave it for a few seconds, then restart — a one-off glitch will clear and not come back
Switch off at the wall for a minute before restarting
Check the inlet hose isn't kinked and the tap is fully open, so the machine has full pressure to work with
Clean the drain pump filter and inlet tap filter if you can reach them without tools

Common questions about Willow E14

What does E14 mean on a Willow washing machine?

The machine has flagged a fault with its Twinjet system — the part that sprays water into the drum — and has stopped the programme rather than carry on. E14 is a Twinjet failure. The control board expects a response from that part of the water circuit during the cycle, doesn't get one, and halts with the code on the display. The fault don't break the fault down any further, so the exact cause has to be found on the machine itself.

Can I fix Willow E14 myself?

There are 4 checks you can safely do yourself first.

Turn the programme knob to off, leave it for a few seconds, then restart — a one-off glitch will clear and not come back.
Switch off at the wall for a minute before restarting.
Check the inlet hose isn't kinked and the tap is fully open, so the machine has full pressure to work with.
Clean the drain pump filter and inlet tap filter if you can reach them without tools.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Willow E14?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E14?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Willow washing machine codes

All Willow fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Willow E14 error — washing machine