What is actually happening
Induction hobs will not heat a pan that is not magnetic, so a pan that suddenly stopped working is worth checking with a fridge magnet before anything else. Beyond that, induction faults are usually electronic: the zones talk to a control board, and a communication error will take out one zone or the whole hob and show a code such as E9 or 61.
The usual causes
- A pan that is not induction-compatible, or too small for the zone
- A communication fault between the touch control and the power board
- A failed induction coil or power module for one zone
- Overheating, where the hob shuts a zone down to protect itself
- Water or a spillage sitting on the touch controls
What you can safely check yourself
Work through these in order. Anything past this point — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the appliance plugged in.
- Hold a fridge magnet to the base of the pan — if it does not stick, the hob cannot heat it
- Wipe the touch panel completely dry; standing liquid locks the controls out
- Note any code shown and which zones are affected
- Switch off at the isolator for five minutes to clear a lockout
Still not working?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Local engineers covering Nottinghamshire, Derbyshire and Leicestershire — same and next-day appointments, and the person who comes out is one of ours, not a subcontractor.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my induction hob not working?
The hob will not respond, shows an error, or the pan does not heat. Induction hobs will not heat a pan that is not magnetic, so a pan that suddenly stopped working is worth checking with a fridge magnet before anything else. Beyond that, induction faults are usually electronic: the zones talk to a control board, and a communication error will take out one zone or the whole hob and show a code such as E9 or 61.
Can I fix a induction hob not working myself?
Hold a fridge magnet to the base of the pan — if it does not stick, the hob cannot heat it. Wipe the touch panel completely dry; standing liquid locks the controls out. Note any code shown and which zones are affected. Switch off at the isolator for five minutes to clear a lockout. Beyond those checks this one normally needs an engineer.
How much does it cost to repair a induction hob not working?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.