Willow E09 washing machine: what it means & what to check

What E09 actually means

The machine has stopped because the mains voltage reaching it is outside the range it will run on.

Willow lists E09 as a voltage error, and it's one of the few codes the machine is designed to show the user rather than keep for service. The control board constantly watches the incoming supply, and if it reads too high or too low oard halts the programme rather than risk running the motor and heater on a poor supply. Because it's a supply fault rather than a broken part, the wash often finishes normally once the electricity settles.

What E09 looks like on a Willow washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Willow washing machine, E09 usually shows up as one or more of these:

Not heating the water
Washing coming out cold
Cycle takes far longer than it should
Drum not turning
Won't spin
Hums or buzzes but nothing moves
Turns one way only
No function at all

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A dip or surge on the household mains supply
Plugged into an extension lead, adaptor or travel/site supply that can't hold voltage
A generator or inverter supply, common in caravans and outbuildings
Loose or worn socket the machine is plugged into
Fault on the control board's voltage sensing circuit

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, switch back on and restart the programme
Turn the programme knob to the off position and leave it three seconds \u2014 that's the reset Willow specify
Plug the machine straight into a wall socket rather than an extension lead or multi-way adaptor
Check whether other appliances or lights in the house are flickering or tripping, which points at the supply rather than the machine
If it happens only when the shower, kettle or oven is on, run a wash on its own and see if the code stays away

Common questions about Willow E09

What does E09 mean on a Willow washing machine?

The machine has stopped because the mains voltage reaching it is outside the range it will run on. Willow lists E09 as a voltage error, and it's one of the few codes the machine is designed to show the user rather than keep for service. The control board constantly watches the incoming supply, and if it reads too high or too low oard halts the programme rather than risk running the motor and heater on a poor supply. Because it's a supply fault rather than a broken part, the wash often finishes normally once the electricity settles.

Can I fix Willow E09 myself?

There are 5 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, switch back on and restart the programme.
Turn the programme knob to the off position and leave it three seconds \u2014 that's the reset Willow specify.
Plug the machine straight into a wall socket rather than an extension lead or multi-way adaptor.
Check whether other appliances or lights in the house are flickering or tripping, which points at the supply rather than the machine.
If it happens only when the shower, kettle or oven is on, run a wash on its own and see if the code stays away.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Willow E09?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E09?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Willow washing machine codes

All Willow fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Willow E09 error — washing machine