Willow E10 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E10 actually means

The machine can't get a sensible reading from the sensor that tells it how much water is in the drum, so it stops rather than risk filling blind.

E10 on a Willow washer is the electronic pressure sensor (water level sensor) fault. The control board expects a frequency signal back from that sensor in a set range; if the signal is out of range or missing altogether, it flags E10 and abandons the cycle. It's a fault the control board raises during its own checks, which is why it can appear right at the start before any real washing happens.

What E10 looks like on a Willow washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Willow washing machine, E10 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

The pressure sensor itself has drifted out of range or failed
The thin air hose between the tub and the sensor has come loose, split or filled with water
A blocked or gunged-up pressure chamber at the bottom of the tub
A loose or corroded plug at the sensor or control board
Rarely, a fault on the control board reading the sensor

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute and switch it back on — an occasional one-off reading fault will clear.
Clean out the pump filter and check the drain hose isn't kinked or pushed too far into the standpipe, as trapped water and siphoning can upset water level readings.
Make sure the machine isn't overloaded and try a short cycle to see whether the code returns straight away or part-way through.

Common questions about Willow E10

What does E10 mean on a Willow washing machine?

The machine can't get a sensible reading from the sensor that tells it how much water is in the drum, so it stops rather than risk filling blind. E10 on a Willow washer is the electronic pressure sensor (water level sensor) fault. The control board expects a frequency signal back from that sensor in a set range; if the signal is out of range or missing altogether, it flags E10 and abandons the cycle. It's a fault the control board raises during its own checks, which is why it can appear right at the start before any real washing happens.

Can I fix Willow E10 myself?

There are 3 checks you can safely do yourself first.

Turn the machine off at the wall for a minute and switch it back on — an occasional one-off reading fault will clear.
Clean out the pump filter and check the drain hose isn't kinked or pushed too far into the standpipe, as trapped water and siphoning can upset water level readings.
Make sure the machine isn't overloaded and try a short cycle to see whether the code returns straight away or part-way through.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Willow E10?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E10?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Willow washing machine codes

All Willow fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Willow E10 error — washing machine