What E15 actually means
The machine's main control board has either failed or lost the software settings for your particular model, so it won't run a cycle.
On these Hoover machines the main board is called the "Cuore" power card, and it has to be programmed for your exact model to know which programmes, temperatures and spin speeds to use. E15 means the machine has found that board either faulty or unprogrammed. It stops there because it has no valid instructions to run with.
What E15 looks like on a Hoover washing machine
Most people find this page having searched for what the machine is doing rather than the code itself. On a Hoover washing machine, E15 usually shows up as one or more of these:
- No function at all
- Dead — nothing lights up
- Lights flashing and nothing happening
- Programme won't start
- Machine tripping the electrics
- E15 flashing on the display
- Beeping and showing E15
Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.
What usually causes it
- Failed main control board (Cuore power card)
- A replacement board fitted that was never programmed for the model
- A board that has lost or corrupted its programming
- Power surge or supply spike damaging the board
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the machine off at the wall socket, leave it a minute, then switch back on — occasionally the code clears and the machine runs normally
- If the machine has recently had a repair or a new board fitted, mention that when you book, as an unprogrammed board is a common cause
Common questions about Hoover E15
What does E15 mean on a Hoover washing machine?
The machine's main control board has either failed or lost the software settings for your particular model, so it won't run a cycle. On these Hoover machines the main board is called the "Cuore" power card, and it has to be programmed for your exact model to know which programmes, temperatures and spin speeds to use. E15 means the machine has found that board either faulty or unprogrammed. It stops there because it has no valid instructions to run with.
Can I fix Hoover E15 myself?
There are 2 checks you can safely do yourself first.
- Turn the machine off at the wall socket, leave it a minute, then switch back on — occasionally the code clears and the machine runs normally.
- If the machine has recently had a repair or a new board fitted, mention that when you book, as an unprogrammed board is a common cause.
This one usually needs an engineer once you have tried them.
How much does it cost to repair Hoover E15?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Tried the checks and it's still showing E15?
This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.
What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.
Call 0115 648 0929 Book online — postcode and number is all we need
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
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All Hoover fault codes and repairs →
What this looks like when it happens
- washing machine not spinning
- washing machine not heating the water
- washing machine will not turn on
- washing machine beeping or bleeping