What E02 actually means
The machine isn't getting enough water in, so it has stopped and shown E02.
E02 means the washer expected the drum to fill within a set time and it didn't. The machine halts the cycle rather than carry on dry, because washing or heating without water would cause damage. Nine times out of ten the water supply to the machine is restricted rather than anything being broken inside.
What usually causes it
- Water tap to the machine turned off or only part open
- Kinked or trapped fill hose behind the machine
- Blocked filter in the fill hose connection at the tap end
- Low mains water pressure, or no water to the house
- Faulty water inlet valve or pressure sensor inside the machine
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Check the tap feeding the machine is fully open
- Run a nearby cold tap to confirm you have water and reasonable pressure
- Look along the fill hose for kinks or crushing where the machine sits close to the wall
- Make sure the door is shut properly and press start again
- Turn the machine off at the wall for a minute, then power it up and restart the cycle
When to call someone
This sometimes clears with the checks above. If it comes back, it needs looking at properly. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other Willow washing machine codes
- Willow E01 — The machine can't confirm the door is locked, so it won't st…
- Willow E03 — The machine can't get the water out of the drum, so it has s…
- Willow E04 — The machine thinks it has taken in more water than it should…
- Willow E05 — The machine can't get a sensible reading from the temperatur…
- Willow E06 — The machine has lost the signal that tells it how fast the d…
- Willow E07 — The washing machine's control board has lost or mismatched i…
- Willow E08 — The control board can't drive the drum motor properly, so th…
- Willow E09 — The machine has stopped because the mains voltage reaching i…