New World washing machine leaking water

What is actually happening

Where the water shows itself matters more than how much there is. Water at the front under the door points at the door seal; water at the back points at hose connections; water appearing from underneath the middle during a spin is the one to take seriously, because it often means the outer drum seal has gone and the bearings are being washed.

The New World fault codes that point at this

A New World washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to leaking water:

• E04 — The machine has taken on too much water and shut down to stop it flooding.
• E07 — The washing machine's control board has lost or muddled the settings that tell it what model it is, so it won't run a programme.
• E18 — The machine has detected a fault with its motor or the electronics that drive it, and has stopped the programme.

If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.

The usual causes on a New World washing machine

• A split or perished door seal, or one with grit or a chewed section in the folds
• A loose or perished hose connection at the back, or the outlet hose working loose from the standpipe
• A blocked detergent drawer overflowing during fill
• A failed outer drum seal — this usually comes with a grinding noise on spin, and means bearings
• A cracked pump housing or filter seated on a damaged O-ring after cleaning

What you can safely check yourself

1. Pull the machine out and look while it fills and again during the spin — note where the water first appears
2. Wipe right around the inside of the door seal with a cloth and feel for grit, tears or a chewed patch
3. Check the filter cap is seated square and fully tightened if it has recently been cleaned

Common questions

Why is my New World washing machine leaking water?

Water is escaping the machine — the point it appears from usually tells you which part has failed. Where the water shows itself matters more than how much there is. Water at the front under the door points at the door seal; water at the back points at hose connections; water appearing from underneath the middle during a spin is the one to take seriously, because it often means the outer drum seal has gone and the bearings are being washed.

Can I fix a New World washing machine leaking water myself?

Pull the machine out and look while it fills and again during the spin — note where the water first appears. Wipe right around the inside of the door seal with a cloth and feel for grit, tears or a chewed patch. Check the filter cap is seated square and fully tightened if it has recently been cleaned. Those checks fix it more often than not.

What New World error codes mean leaking water?

New World washing machines report this through their own fault codes. The ones that point at leaking water are E04, E07, E18. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.

How much does a New World washing machine repair cost?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Other New World washing machine faults

• washing machine not draining
• washing machine not spinning
• washing machine making a loud noise
• washing machine not heating the water
• washing machine door will not open
• washing machine will not turn on

Repairs we cover near you

• Washing Machine Repairs — what we charge and how it works
• Washing Machine Repairs in Nottingham
• Washing Machine Repairs in Arnold
• Washing Machine Repairs in Beeston
• Washing Machine Repairs in Bulwell

Written by the engineers at ASAP Repairs from our own repair notes. See also our general guide to washing machines leaking water and our New World repairs page.