What is actually happening
The machine opens a valve at the back to fill, and watches the pressure system to know when it has enough. No water at all usually means the supply, the valve or a blocked inlet filter. Water that fills and immediately drains away points at the drain hose being fitted too low, siphoning the water straight back out.
The Samsung fault codes that point at this
A Samsung washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not filling with water:
- 1E — The machine can't tell how much water is in the drum, so it stops rather than risk overfilling or running the heater dry.
- 2E — The machine hasn't managed to empty its water within the time allowed, so it has stopped with a drum full of water.
- 4C — The machine isn't getting water in fast enough, so it has stopped and is telling you it can't fill.
- 4E — The machine hasn't taken in enough water in the time it allows, so it's stopped and flagged a fill problem.
- 5C — Your Samsung washer can't get the water out of the drum, so it has stopped mid-cycle with a tub full of water.
- 5E — The machine has tried to pump the water out and, after about ten minutes, the water level hasn't dropped — so it stops and shows 5E.
- E01 — The machine hasn't taken in enough water in the time it expects, so it has stopped and is waiting for you.
- E02 — The machine has tried to pump the water out and failed, so it has stopped rather than carry on with a drum full of water.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Samsung washing machine
- The inlet tap turned off, or a kinked fill hose
- A blocked filter gauze in the inlet hose connection — it clogs with grit from the mains
- A failed water inlet valve
- A blocked or disconnected pressure chamber hose, so the machine misreads the level
What you can safely check yourself
- Check the tap behind the machine is fully open and the fill hose is not kinked
- Turn the tap off, unscrew the fill hose at the tap end and check the small gauze filter for grit
- Listen at the start of a cycle — a buzz with no water points at the valve
Still not filling with water?
If the checks above have not sorted it, it needs looking at properly. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Samsung machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Samsung washing machine not filling with water?
The cycle starts but no water comes in, so nothing happens. The machine opens a valve at the back to fill, and watches the pressure system to know when it has enough. No water at all usually means the supply, the valve or a blocked inlet filter. Water that fills and immediately drains away points at the drain hose being fitted too low, siphoning the water straight back out.
Can I fix a Samsung washing machine not filling with water myself?
Check the tap behind the machine is fully open and the fill hose is not kinked. Turn the tap off, unscrew the fill hose at the tap end and check the small gauze filter for grit. Listen at the start of a cycle — a buzz with no water points at the valve. Those checks fix it more often than not.
What Samsung error codes mean not filling with water?
Samsung washing machines report this through their own fault codes. The ones that point at not filling with water are 1E, 2E, 4C, 4E, 5C, 5E. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Samsung washing machine repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Other Samsung washing machine faults
- washing machine not draining
- washing machine not spinning
- washing machine leaking water
- washing machine making a loud noise
- washing machine not heating the water
- washing machine door will not open