Altimo E01 tumble dryer: what it means & what to check

What E01 actually means

The machine cannot confirm the door is shut and locked, so it refuses to run — or it lost the locked signal partway through a cycle and stopped.

Before it will heat or turn the drum, the control board waits for the door interlock to report "locked". E01 is raised either when that confirmation never arrives at the start, or when it disappears while a programme is already running. It is one of the few codes on this range that is shown to the end user rather than only in service mode, which tells you the manufacturer expects the owner to check the door first.

What E01 looks like on a Altimo tumble dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Altimo tumble dryer, E01 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Not drying
Blowing cold air
Clothes still damp at the end

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Door not pushed fully home, so the catch never engages
Laundry, or a stray sock, trapped in the door seal holding it slightly open
Worn or broken door catch or hinge letting the door sit proud
Failed door interlock, which stops reporting locked once warm
Loose or damaged wiring to the lock, or a control board fault

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Open the door and shut it again firmly until you feel it latch
Check nothing is caught between the door and the seal, and that the load is not pressed against the glass
Take some of the load out if the drum is packed tight
Turn the machine off at the wall for a minute, then switch back on and restart the programme
Look at whether the door sits flush with the front, or noticeably drops or sags when open

Which Altimo models show E01

E01 means the same thing on all 4 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

AWM10142W · AWM6122W · AWM7122WG2 · AWM8142W

Common questions about Altimo E01

What does E01 mean on a Altimo tumble dryer?

The machine cannot confirm the door is shut and locked, so it refuses to run — or it lost the locked signal partway through a cycle and stopped. Before it will heat or turn the drum, the control board waits for the door interlock to report "locked". E01 is raised either when that confirmation never arrives at the start, or when it disappears while a programme is already running. It is one of the few codes on this range that is shown to the end user rather than only in service mode, which tells you the manufacturer expects the owner to check the door first.

Can I fix Altimo E01 myself?

There are 5 checks you can safely do yourself first.

Open the door and shut it again firmly until you feel it latch.
Check nothing is caught between the door and the seal, and that the load is not pressed against the glass.
Take some of the load out if the drum is packed tight.
Turn the machine off at the wall for a minute, then switch back on and restart the programme.
Look at whether the door sits flush with the front, or noticeably drops or sags when open.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Altimo E01?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E01?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Altimo tumble dryer codes

All Altimo fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Altimo E01 error — tumble dryer