Electrolux E11 washer dryer: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E11 actually means

The machine hasn't taken in enough water in the time allowed for the wash, so it has stopped and held the door shut.

During a fill, the control board watches the pressure sensor to see the water level rise. It allows a set window for each stage of filling — roughly five minutes to reach the low safety level, five more to the next level, and ten minutes to reach the level the programme actually wants. If the level hasn't come up by then, the fill is declared failed, the cycle is paused and the door stays locked. Pressing Start/Pause or resetting the programme clears it, but a power cut will not — the fault comes back until the cause is dealt with.

What E11 looks like on a Electrolux washer dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Electrolux washer dryer, E11 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Not filling with water
No water going in
Takes for ever to fill

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Water supply turned off at the tap or only partly open
Kinked, trapped or crushed cold fill hose behind the machine
Blocked filter in the inlet hose connection or a clogged mesh at the valve
Low mains water pressure, or a stopcock left partly closed after other work
Faulty water inlet valve not opening when told to
Pressure sensor or its air chamber hose giving a false level reading, so the machine never sees the water it has taken in

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Check the water tap feeding the machine is fully open.
Pull the machine forward far enough to see the fill hose is not kinked, squashed or twisted.
Run a nearby cold tap to confirm you have normal mains pressure and the supply hasn't been isolated.
Press Start/Pause to clear the alarm and restart a short programme to see whether it fills.
If it still won't fill, switch off at the wall for a minute before trying once more.

Which Electrolux models show E11

E11 means the same thing on all 2 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

AWF8024D3SC · EA2F6820CF

Common questions about Electrolux E11

What does E11 mean on a Electrolux washer dryer?

The machine hasn't taken in enough water in the time allowed for the wash, so it has stopped and held the door shut. During a fill, the control board watches the pressure sensor to see the water level rise. It allows a set window for each stage of filling — roughly five minutes to reach the low safety level, five more to the next level, and ten minutes to reach the level the programme actually wants. If the level hasn't come up by then, the fill is declared failed, the cycle is paused and the door stays locked. Pressing Start/Pause or resetting the programme clears it, but a power cut will not — the fault comes back until the cause is dealt with.

Can I fix Electrolux E11 myself?

There are 5 checks you can safely do yourself first.

Check the water tap feeding the machine is fully open.
Pull the machine forward far enough to see the fill hose is not kinked, squashed or twisted.
Run a nearby cold tap to confirm you have normal mains pressure and the supply hasn't been isolated.
Press Start/Pause to clear the alarm and restart a short programme to see whether it fills.
If it still won't fill, switch off at the wall for a minute before trying once more.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Electrolux E11?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E11?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washer dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Electrolux washer dryer codes

All Electrolux fault codes and repairs →

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Electrolux E11 error — washer dryer