Montpellier E16 washing machine: what it means & what to try

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E16 actually means

The machine thinks the water inside has got too hot, so it has stopped the programme.

E16 is a high temperature fault. The control board watches the water temperature through a sensor in the tub; if that reading climbs past the safe limit for the programme, or the heater appears to be staying on when it shouldn't, the machine halts the cycle to protect itself and your laundry. It usually points to a faulty temperature sensor or a heater circuit that isn't switching off properly.

What E16 looks like on a Montpellier washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier washing machine, E16 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Not heating the water
Washing coming out cold
Cycle takes far longer than it should

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Faulty water temperature sensor giving a false high reading
Heater staying powered when it should have switched off
Loose or corroded connection at the sensor or heater
Control board fault misreading the temperature

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then switch back on and try a cold or low-temperature programme — if it runs, the fault is likely in the heating circuit
Make sure the machine isn't overloaded and the door shuts with a click

Common questions about Montpellier E16

What does E16 mean on a Montpellier washing machine?

The machine thinks the water inside has got too hot, so it has stopped the programme. E16 is a high temperature fault. The control board watches the water temperature through a sensor in the tub; if that reading climbs past the safe limit for the programme, or the heater appears to be staying on when it shouldn't, the machine halts the cycle to protect itself and your laundry. It usually points to a faulty temperature sensor or a heater circuit that isn't switching off properly.

Can I fix Montpellier E16 myself?

There are 2 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then switch back on and try a cold or low-temperature programme — if it runs, the fault is likely in the heating circuit.
Make sure the machine isn't overloaded and the door shuts with a click.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Montpellier E16?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E16?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Montpellier washing machine codes

All Montpellier fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Montpellier E16 error — washing machine