What E16 actually means
The machine thinks the water inside has got too hot, so it has stopped the programme.
E16 is a high temperature fault. The control board watches the water temperature through a sensor in the tub; if that reading climbs past the safe limit for the programme, or the heater appears to be staying on when it shouldn't, the machine halts the cycle to protect itself and your laundry. It usually points to a faulty temperature sensor or a heater circuit that isn't switching off properly.
What usually causes it
- Faulty water temperature sensor giving a false high reading
- Heater staying powered when it should have switched off
- Loose or corroded connection at the sensor or heater
- Control board fault misreading the temperature
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the machine off at the wall for a minute, then switch back on and try a cold or low-temperature programme — if it runs, the fault is likely in the heating circuit
- Make sure the machine isn't overloaded and the door shuts with a click
When to call someone
This one usually needs an engineer once you have tried the checks above. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other Montpellier washing machine codes
- Montpellier E01 — The machine can't confirm the door is locked, so it won't st…
- Montpellier E02 — The machine isn't getting enough water in the time it expect…
- Montpellier E03 — The machine has spotted that the water heater is staying swi…
- Montpellier E04 — The machine thinks it's taking in too much water and has shu…
- Montpellier E05 — The machine can't tell how hot the water is, so it has stopp…
- Montpellier E06 — The machine has lost the signal that tells it how fast the d…
- Montpellier E07 — The washing machine's control board has lost or mismatched i…
- Montpellier E08 — The machine has detected that the electricity reaching it is…