What E23 actually means
The machine's display board is running the wrong software, so the control system won't let the wash start.
Montpellier lists E23 as a "wrong LCD software" fault. The main control board checks that the display/control panel board is running software that matches it, and if it doesn't recognise it the machine stops rather than running a programme. It's a mismatch inside the electronics, not a problem with water, drainage or your laundry.
What E23 looks like on a Montpellier washing machine
Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier washing machine, E23 usually shows up as one or more of these:
- Machine not draining
- Water left in the drum at the end of the cycle
- Stops mid-cycle full of water
- Standing water in the bottom
- No function at all
- Dead — nothing lights up
- Lights flashing and nothing happening
- Programme won't start
Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.
What usually causes it
- Display board software doesn't match the main control board
- A replacement display or control board fitted with the wrong software version
- Software on the display board corrupted after a power cut or surge
- Faulty display/control panel board
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the machine off at the wall socket, leave it a minute, then switch it back on — this clears codes that were logged in error
- Check the plug and socket are sound and the machine isn't on an extension lead or adaptor
Common questions about Montpellier E23
What does E23 mean on a Montpellier washing machine?
The machine's display board is running the wrong software, so the control system won't let the wash start. Montpellier lists E23 as a "wrong LCD software" fault. The main control board checks that the display/control panel board is running software that matches it, and if it doesn't recognise it the machine stops rather than running a programme. It's a mismatch inside the electronics, not a problem with water, drainage or your laundry.
Can I fix Montpellier E23 myself?
There are 2 checks you can safely do yourself first.
- Turn the machine off at the wall socket, leave it a minute, then switch it back on — this clears codes that were logged in error.
- Check the plug and socket are sound and the machine isn't on an extension lead or adaptor.
This one usually needs an engineer once you have tried them.
How much does it cost to repair Montpellier E23?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Tried the checks and it's still showing E23?
This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.
What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.
Call 0115 648 0929 Book online — postcode and number is all we need
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
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