Out-of-warranty Montpellier repairs, done locally
If your Montpellier appliance is still under the manufacturer's warranty, go to Montpellier first — you should not be paying for that repair. Once it is out of warranty, you do not have to use them, and you will usually wait less and pay less if you do not.
We are a local firm with over 50 years in the trade, covering Nottinghamshire, Derbyshire and Leicestershire. The engineer who comes out is one of ours, not a subcontractor from a national call centre.
What it costs
£66 including VAT for an engineer to come out and diagnose the fault — that is the visit and the diagnosis, with nothing added on top. If it is repaired on the visit and needs no parts, the total is £84 including VAT. Any parts needed are quoted on site before we fit them — you decide.
Nothing is taken when you book, and every repair carries a 90-day workmanship guarantee — if our work is at fault in that time we come back and put it right at no charge.
What we hold for Montpellier
We keep Montpellier service documentation in-house, covering 704 Montpellier models across 2,402 documents. For Montpellier that includes manufacturer parts lists, exploded views and wiring diagrams, the manufacturer’s own fault-finding procedures and service manuals and technical bulletins.
It matters more than it sounds. It means the engineer arrives knowing how your machine comes apart, which part number fits your model rather than one that looks similar, and what the manufacturer says the fault actually is — instead of working it out on your kitchen floor at your expense. Most firms are reading the same user manual you have in the drawer.
Montpellier error codes, explained
These are what the codes actually mean rather than a guess. Worth a read before you call anyone — some of them you can clear yourself in five minutes.
Fridge freezer
- Montpellier E00 — The fridge freezer has lost contact with, or isn't getting a proper re…
- Montpellier E01 — The fridge can no longer read the temperature in the fresh food compar…
- Montpellier E02 — One of the temperature sensors inside the fridge freezer has stopped g…
- Montpellier E03 — The fridge's control board has lost a sensible reading from one of the…
- Montpellier E04 — The sensor that tells the fridge when to defrost has stopped giving a …
- Montpellier E05 — The fridge freezer has lost a reliable reading from one of its interna…
- Montpellier E06 — The display panel and the fridge freezer's main control board have sto…
- Montpellier E07 — The fridge freezer has lost a sensible reading from the sensor that me…
- Montpellier E08 — The fridge freezer has decided the mains voltage reaching it is too lo…
- Montpellier E09 — The freezer has warmed up beyond the point the control board is happy …
- Montpellier E10 — On most Montpellier fridge freezers E10 means the control panel thinks…
- Montpellier FE — One of the temperature sensors inside the fridge freezer has stopped g…
Washer dryer
- Montpellier E00 — E00 isn't a fault \u2014 it's the machine telling you there are no sto…
- Montpellier E01 — The machine can't confirm the door is shut and locked, so it won't sta…
- Montpellier E02 — The machine hasn't taken in enough water in the time it expects, so it…
- Montpellier E03 — The machine can't get the water out — either the pump filter is blocke…
- Montpellier E04 — The machine has found more water in the drum than it should have, so i…
- Montpellier E05 — The machine can't get a sensible temperature reading from the wash tub…
- Montpellier E06 — The machine has stopped because the control board isn't getting the dr…
- Montpellier E07 — The washer dryer's control board has lost or cannot read the settings …
- Montpellier E08 — The control board has lost proper control of the drum motor — the swit…
- Montpellier E09 — The machine has decided the electricity reaching it is outside the ran…
- Montpellier E10 — The machine has lost a reliable reading from its water level sensor, s…
- Montpellier E11 — The main control board has lost contact with the separate board that r…
- Montpellier E14 — The machine has run the drying heater but the air inside isn't getting…
- Montpellier E18 — The machine has lost a sensible temperature reading from the drying si…
Washing machine
- Montpellier E01 — The machine can't confirm the door is locked, so it won't start the wa…
- Montpellier E02 — The machine isn't getting enough water in the time it expects, so it h…
- Montpellier E03 — The machine has spotted that the water heater is staying switched on w…
- Montpellier E04 — The machine thinks it's taking in too much water and has shut the cycl…
- Montpellier E05 — The machine can't tell how hot the water is, so it has stopped rather …
- Montpellier E06 — The machine has lost the signal that tells it how fast the drum is tur…
- Montpellier E07 — The washing machine's control board has lost or mismatched its setting…
- Montpellier E08 — The machine has detected that the electricity reaching it is outside t…
- Montpellier E09 — The machine has detected that the mains electricity reaching it is out…
- Montpellier E10 — The machine hasn't taken on enough water in the time allowed, so it ha…
- Montpellier E11 — The machine has lost contact with the drum motor, so it won't turn the…
- Montpellier E12 — The machine has taken in too much water and shut the fill valve off to…
- Montpellier E13 — The machine's display panel and its main control board have stopped ta…
- Montpellier E14 — The machine has turned on the dryer heater but the air isn't getting a…
- Montpellier E15 — The machine has sensed the water or air inside getting hotter than it …
- Montpellier E16 — The machine thinks the water inside has got too hot, so it has stopped…
- Montpellier E17 — The machine has spotted too much foam in the drum repeatedly and has c…
- Montpellier E18 — The wash finished but the machine couldn't spin the load because it wa…
- Montpellier E19 — The machine has spotted a fault with its "Pyrojet" water spray system …
- Montpellier E20 — The machine has stopped because it cannot see the drain pump working, …
- Montpellier E21 — The machine has tried to empty the drum and the water level hasn't dro…
- Montpellier E23 — The machine's display board is running the wrong software, so the cont…
- Montpellier E30 — The machine can't lock its door, so it won't start the cycle.
- Montpellier E31 — The machine has tried to release the door catch and failed, so it has …
- Montpellier E33 — The machine has lost the signal from the part that tells it how much w…
- Montpellier E36 — The machine has found the water heating element isn't working, so it c…
- Montpellier E40 — The washing machine's control board has failed its own internal memory…
- Montpellier E41 — The washing machine's control board has failed a check on its own inte…
- Montpellier E50 — The machine's display board is running the wrong software, so the cont…
- Montpellier E51 — The machine's control board has found the wrong software on the motor …
- Montpellier E60 — The machine has tried to start the drum motor and got no response, so …
- Montpellier E62 — The control board has lost the signal telling it how fast the drum mot…
- Montpellier E64 — The two circuit boards that control the drum motor have stopped talkin…
- Montpellier E70 — The machine thinks one of its buttons is being held down — most often …
- Montpellier E80 — The control panel and the machine's main circuit board have stopped ta…
- Montpellier E89 — The machine has found a fault in the electronics that switch the door …
- Montpellier F07 — The machine thinks the water has got too hot, or the temperature senso…
Tumble dryer
- Montpellier E03 — The dryer thinks the condensed water tank is full, so it has stopped r…
- Montpellier E04 — The dryer has lost the electrical connection to the part that produces…
- Montpellier E05 — The dryer has lost a sensible reading from the sensor that watches the…
- Montpellier E06 — The control board has lost the signal that tells it how fast the drum …
- Montpellier E08 — The dryer has decided the mains electricity reaching it is outside the…
- Montpellier E09 — The machine has decided the electricity reaching it is outside the ran…
- Montpellier E10 — The control board is not getting a sensible reading from the water lev…
- Montpellier E11 — The main control board has lost communication with the separate drying…
- Montpellier E12 — The machine's main control board has lost contact with one of the othe…
- Montpellier E13 — The display and control panel have stopped talking to the machine's ma…
- Montpellier E14 — The drying side of the machine isn't getting hot, so the control board…
- Montpellier E15 — The machine has sensed the drying air getting hotter than it should an…
- Montpellier E16 — The machine has measured a higher temperature than it should reach dur…
- Montpellier E17 — The machine has lost a sensible reading from the temperature sensor on…
- Montpellier E18 — The temperature sensor that watches the drying air has given a reading…
- Montpellier E23 — The machine's display board is running the wrong software, so the cont…
- Montpellier E32 — The dryer can't get a sensible reading from the moisture sensor inside…
- Montpellier E33 — The dryer has lost a sensible reading from one of its temperature sens…
- Montpellier E50 — The display board is running the wrong software for this machine, so t…
- Montpellier E51 — The machine's motor control board is running the wrong software, so th…
Hob
- Montpellier E05 — The hob has got too hot inside and has shut the zone down to protect i…
- Montpellier F09 — The hob has lost a sensible reading from the temperature sensor built …
Dishwasher
- Montpellier F00 — The dishwasher has decided there is too much water inside it, so it ha…
- Montpellier F01 — The dishwasher thinks water is escaping where it shouldn't, so it has …
- Montpellier F02 — The dishwasher can see water still flowing into it at a moment when th…
- Montpellier F03 — The dishwasher has started to fill but isn't seeing water actually flo…
- Montpellier F04 — The dishwasher tried to fill but the flow meter — the little sensor th…
- Montpellier F05 — The dishwasher isn't getting the water it expects, or the water it did…
- Montpellier F06 — The dishwasher has decided the water in the tub has got too hot — or t…
- Montpellier F07 — The dishwasher has detected that the water inside has got hotter than …
- Montpellier F08 — The dishwasher's control board has failed a check on its own stored se…
- Montpellier F09 — The dishwasher has lost the electrical connection to its diverter valv…
- Montpellier FE — The dishwasher has lost contact with one of two motorised parts he wat…
- Montpellier SE — The dishwasher's control board has found that its own stored settings …
Montpellier appliances we repair
- Washing Machine Repairs
- Fridge & Freezer Repairs
- Dishwasher Repairs
- Oven Repairs
- Cooker Repairs
- Tumble Dryer Repairs
- Freezer Repairs
- Washer Dryer Repairs
- Electric & Induction Hob Repairs
- Cooker Hood & Extractor Repairs
Common questions
My Montpellier is still under warranty — should I call you?
No. Go to Montpellier first, or to the retailer you bought it from. If it is in warranty that repair should not cost you anything, and we would only be charging you for something you can have free. Come to us once it is out of warranty — you are not obliged to use the manufacturer then, and you will usually wait less and pay less.
What does a Montpellier repair cost?
£66 including VAT for an engineer to come out and diagnose the fault. If it is fixed on that visit and needs no parts, the total is £84 including VAT. Any parts needed are quoted on site before we fit them — you decide. Nothing is taken when you book.
My Montpellier is showing an error code — what does it mean?
We have written up 97 Montpellier codes from the manufacturer's own service data, in plain English rather than a guess. They are linked further down this page. Some of them you can clear yourself in five minutes without paying anyone.
Can you get parts for a Montpellier?
Usually, yes. We hold the manufacturer's parts lists for 704 Montpellier models, so the part is ordered against your actual model number rather than something that looks close. Where a part is genuinely discontinued we will tell you that plainly rather than order it and hope.
Is it worth repairing a Montpellier appliance or should I replace it?
That depends on what is wrong and how old it is, and we will tell you straight. If the repair is going to cost more than the machine is worth, we say so — you have paid £66 to find that out, which is a good deal cheaper than replacing something that had five years left in it.
Do you cover my area?
We cover Nottinghamshire, Derbyshire and Leicestershire — the NG, DE and LE postcodes. Put your postcode into the form at the top of the page and it will tell you straight away.
How soon can someone come out?
Same day or next day in most of our area. Tell us what the appliance is doing using the form above and you will get a price and the slots we have left.
Getting someone out
Use the form at the top of the page for a price, call 0115 648 0929, or use the chat in the corner — it can check your postcode and book you in.
