Montpellier E14 washing machine: what it means & what to try

What E14 actually means

The machine has turned on the dryer heater but the air isn't getting any warmer, so it has stopped the drying cycle.

On a washer dryer, the control board switches the drying heater and fan on and watches the temperature. If it doesn't see a proper rise in temperature within about three minutes, it assumes the heater or its thermostat isn't working and shows E14. Washing will often still work; it's the drying side that has failed.

What E14 looks like on a Montpellier washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier washing machine, E14 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
Not heating the water
Washing coming out cold
Cycle takes far longer than it should
Noisy fan

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A tripped or failed dryer heater thermostat
A burnt-out drying heater element
Blocked airflow or a clogged condenser/filter making the machine overheat and cut out
A loose or damaged connection at the heater or control board
A faulty temperature sensor or control board

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then switch back on and retry a drying cycle
Clean the fluff/lint filter and the main pump filter if your model has them
Check the drain hose isn't kinked and the machine isn't packed tight against a wall — it needs air around it
Don't overload the drum; try a smaller drying load
Make sure the room isn't very cold or badly ventilated, which can affect drying

Common questions about Montpellier E14

What does E14 mean on a Montpellier washing machine?

The machine has turned on the dryer heater but the air isn't getting any warmer, so it has stopped the drying cycle. On a washer dryer, the control board switches the drying heater and fan on and watches the temperature. If it doesn't see a proper rise in temperature within about three minutes, it assumes the heater or its thermostat isn't working and shows E14. Washing will often still work; it's the drying side that has failed.

Can I fix Montpellier E14 myself?

There are 5 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then switch back on and retry a drying cycle.
Clean the fluff/lint filter and the main pump filter if your model has them.
Check the drain hose isn't kinked and the machine isn't packed tight against a wall — it needs air around it.
Don't overload the drum; try a smaller drying load.
Make sure the room isn't very cold or badly ventilated, which can affect drying.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Montpellier E14?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E14?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Montpellier washing machine codes

All Montpellier fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Montpellier E14 error — washing machine