Montpellier E15 washing machine: what it means & what to try

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E15 actually means

The machine has sensed the water or air inside getting hotter than it should and has shut the cycle down to protect itself.

Montpellier E15 is a high temperature error. The control board watches the temperature sensor and, if the reading climbs past the safe limit for the programme, it cuts the heating and stops rather than risk damaging the drum, seals or your washing. It usually points to the heating or the sensing that controls it rather than anything you've done wrong.

What E15 looks like on a Montpellier washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier washing machine, E15 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Faulty temperature sensor giving a false high reading
Heater stuck on because the control board is not switching it off
Wiring or connection fault at the sensor or heater
Control board fault
Very low water level in the drum so the heater runs dry

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then power it back up and try a cold wash to see if the code returns.
Check the water tap is fully open and the fill hose is not kinked, so the machine can fill properly.
Clean the pump filter at the bottom front and make sure the drain hose isn't kinked or pushed too far into the standpipe.

Common questions about Montpellier E15

What does E15 mean on a Montpellier washing machine?

The machine has sensed the water or air inside getting hotter than it should and has shut the cycle down to protect itself. Montpellier E15 is a high temperature error. The control board watches the temperature sensor and, if the reading climbs past the safe limit for the programme, it cuts the heating and stops rather than risk damaging the drum, seals or your washing. It usually points to the heating or the sensing that controls it rather than anything you've done wrong.

Can I fix Montpellier E15 myself?

There are 3 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then power it back up and try a cold wash to see if the code returns.
Check the water tap is fully open and the fill hose is not kinked, so the machine can fill properly.
Clean the pump filter at the bottom front and make sure the drain hose isn't kinked or pushed too far into the standpipe.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Montpellier E15?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E15?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Montpellier washing machine codes

All Montpellier fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Montpellier E15 error — washing machine