Montpellier E11 washing machine: what it means & what to try

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E11 actually means

The machine has lost contact with the drum motor, so it won't turn the drum.

E11 means the control board is either getting no electrical connection to the motor, or no speed signal back from the tacho (the small sensor that tells the board how fast the motor is spinning). Because it can't confirm the motor is running properly, it stops the programme rather than risk running blind. Typical symptoms are a drum that won't rotate, a cycle that stops part way, or sudden jerky starts.

What E11 looks like on a Montpellier washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier washing machine, E11 usually shows up as one or more of these:

Drum not turning
Won't spin
Hums or buzzes but nothing moves
Turns one way only
No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Failed or worn motor brushes on the drum motor
Loose or corroded plug on the motor wiring
Faulty tacho (speed sensor) on the motor
Motor winding gone open circuit
Fault on the main control board

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then switch back on and try a spin cycle — sometimes clears a one-off glitch.
Check nothing is jamming the drum, such as a stray coin or wire from clothing, by turning the drum by hand with the power off.
Make sure the machine isn't overloaded and try a short spin with a lighter load.

Which Montpellier models show E11

E11 means the same thing on this model. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

MWBI7012

Common questions about Montpellier E11

What does E11 mean on a Montpellier washing machine?

The machine has lost contact with the drum motor, so it won't turn the drum. E11 means the control board is either getting no electrical connection to the motor, or no speed signal back from the tacho (the small sensor that tells the board how fast the motor is spinning). Because it can't confirm the motor is running properly, it stops the programme rather than risk running blind. Typical symptoms are a drum that won't rotate, a cycle that stops part way, or sudden jerky starts.

Can I fix Montpellier E11 myself?

There are 3 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then switch back on and try a spin cycle — sometimes clears a one-off glitch.
Check nothing is jamming the drum, such as a stray coin or wire from clothing, by turning the drum by hand with the power off.
Make sure the machine isn't overloaded and try a short spin with a lighter load.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Montpellier E11?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E11?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Montpellier washing machine codes

All Montpellier fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Montpellier E11 error — washing machine