Montpellier E13 washing machine: what it means & what to try

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E13 actually means

The machine's display panel and its main control board have stopped talking to each other.

E13 is a communication fault between the display (the part with the screen and buttons) and the main control board that actually runs the machine. Because the two aren't exchanging signals properly, the machine won't accept or carry out a programme. It's an internal electronics fault rather than anything to do with water, drainage or the drum.

What E13 looks like on a Montpellier washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier washing machine, E13 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A loose or corroded connector between the display and main board
A one-off electronic glitch or power surge
Faulty display board
Faulty main control board
Damaged wiring between the two boards, sometimes from damp

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall socket, leave it for a minute or two, then switch back on to see if the code clears
Check the plug and socket are sound and the machine isn't on an extension lead or adaptor

Common questions about Montpellier E13

What does E13 mean on a Montpellier washing machine?

The machine's display panel and its main control board have stopped talking to each other. E13 is a communication fault between the display (the part with the screen and buttons) and the main control board that actually runs the machine. Because the two aren't exchanging signals properly, the machine won't accept or carry out a programme. It's an internal electronics fault rather than anything to do with water, drainage or the drum.

Can I fix Montpellier E13 myself?

There are 2 checks you can safely do yourself first.

Turn the machine off at the wall socket, leave it for a minute or two, then switch back on to see if the code clears.
Check the plug and socket are sound and the machine isn't on an extension lead or adaptor.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Montpellier E13?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E13?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Montpellier washing machine codes

All Montpellier fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Montpellier E13 error — washing machine