What E01 actually means
The machine can't confirm the door is locked, so it won't start the wash.
Before filling with water, the washer locks the door and waits for a signal back to say the lock has engaged. If that confirmation doesn't arrive, it stops and shows E01. It's either the door not being properly shut, or the lock mechanism itself has failed.
What usually causes it
- Door not pushed fully closed, or laundry caught in the seal
- Worn or sticking door catch that won't engage
- Failed door interlock (the electric lock that holds the door shut)
- Loose or damaged wiring to the door lock
- Control board not reading the lock signal
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Open the door and close it again firmly until you hear it click
- Check no clothing, belt or bra strap is trapped between door and seal
- Wipe any detergent build-up off the seal and the catch area
- Turn the machine off at the wall for a minute, then switch on and retry
- Try a different programme to see if the fault repeats
When to call someone
This one usually needs an engineer once you have tried the checks above. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other Montpellier washing machine codes
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- Montpellier E05 — The machine can't tell how hot the water is, so it has stopp…
- Montpellier E06 — The machine has lost the signal that tells it how fast the d…
- Montpellier E07 — The washing machine's control board has lost or mismatched i…
- Montpellier E08 — The machine has detected that the electricity reaching it is…
- Montpellier E09 — The machine has detected that the mains electricity reaching…