Montpellier E09 washing machine: what it means & what to try

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E09 actually means

The machine has detected that the mains electricity reaching it is outside the range it's designed to run on, so it has stopped the cycle.

E09 is a voltage fault. The control board constantly monitors the incoming supply, and if the voltage drops too low or rises too high it halts the programme to protect the motor and electronics. Sometimes the supply really is at fault; other times the machine is being fed through something that distorts the voltage, or the board's own monitoring circuit has failed.

What E09 looks like on a Montpellier washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier washing machine, E09 usually shows up as one or more of these:

Drum not turning
Won't spin
Hums or buzzes but nothing moves
Turns one way only
No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Low or unstable mains voltage in the house or area
Running the machine through an extension lead, adaptor or travel/site supply
A poor connection at the socket or plug
Other heavy appliances on the same circuit dragging the voltage down
Fault on the machine's own control board

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then switch back on and restart the programme
Plug the machine directly into a wall socket rather than an extension lead or multi-way adaptor
Try a different wall socket on another circuit if one is within reach of the hoses
Note whether lights elsewhere in the house dim or flicker, or whether other appliances are also playing up it's worth mentioning to your electricity supplier

Which Montpellier models show E09

E09 means the same thing on all 17 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

MW5101K · MW5101P · MW5101S · MW5101W · MW6001P · MW6201P · MW7120P · MW7141K · MW7141S · MW7141W · MW8014K · MW8014P · MW8014S · MW8410P · MWBI7012 · MWM61200W · MWM71400W

Common questions about Montpellier E09

What does E09 mean on a Montpellier washing machine?

The machine has detected that the mains electricity reaching it is outside the range it's designed to run on, so it has stopped the cycle. E09 is a voltage fault. The control board constantly monitors the incoming supply, and if the voltage drops too low or rises too high it halts the programme to protect the motor and electronics. Sometimes the supply really is at fault; other times the machine is being fed through something that distorts the voltage, or the board's own monitoring circuit has failed.

Can I fix Montpellier E09 myself?

There are 4 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then switch back on and restart the programme.
Plug the machine directly into a wall socket rather than an extension lead or multi-way adaptor.
Try a different wall socket on another circuit if one is within reach of the hoses.
Note whether lights elsewhere in the house dim or flicker, or whether other appliances are also playing up it's worth mentioning to your electricity supplier.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Montpellier E09?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E09?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Montpellier washing machine codes

All Montpellier fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Montpellier E09 error — washing machine