Montpellier E03 washer dryer: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E03 actually means

The machine can't get the water out — either the pump filter is blocked or the drain pump itself has failed.

Montpellier's control board watches for the drum emptying when the drain pump runs. If the water level doesn't drop as expected, it flags E03 and stops rather than carrying on to the spin, which is why you'll typically find the drum still full and the clothes soaked. The same code is used in the factory autotest, where step 2 fires the drain pump on its own and reports E03 if it doesn't perform.

What E03 looks like on a Montpellier washer dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier washer dryer, E03 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
Overfilling, or won't stop filling
Stops with water still inside
Fills and drains over and over
No function at all

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Blocked pump filter — fluff, coins, hair grips and bits of tissue
Kinked, trapped or badly routed drain hose behind the machine
Blockage in the household waste pipe or sink trap the hose empties into
Drain pump jammed by a small object or worn out
Fault in the pump wiring or the control board's pump output

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall and leave it a minute, then switch back on and try a drain or spin programme
Open the pump filter flap at the bottom front, drain the water into a shallow tray and clean the filter thoroughly (see page 21 of your manual) — expect a fair amount of water
Check the drain hose isn't kinked, squashed behind the machine or pushed too far down the standpipe
If the hose empties into a sink trap, check that isn't blocked with grease
Run a short empty cycle to see whether the code returns

Which Montpellier models show E03

E03 means the same thing on all 8 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

MWD7512K · MWD7512LS · MWD7512P · MWD7512S · MWD7515K · MWD7515S · MWD7515W · MWDI7555

Common questions about Montpellier E03

What does E03 mean on a Montpellier washer dryer?

The machine can't get the water out — either the pump filter is blocked or the drain pump itself has failed. Montpellier's control board watches for the drum emptying when the drain pump runs. If the water level doesn't drop as expected, it flags E03 and stops rather than carrying on to the spin, which is why you'll typically find the drum still full and the clothes soaked. The same code is used in the factory autotest, where step 2 fires the drain pump on its own and reports E03 if it doesn't perform.

Can I fix Montpellier E03 myself?

There are 5 checks you can safely do yourself first.

Turn the machine off at the wall and leave it a minute, then switch back on and try a drain or spin programme.
Open the pump filter flap at the bottom front, drain the water into a shallow tray and clean the filter thoroughly (see page 21 of your manual) — expect a fair amount of water.
Check the drain hose isn't kinked, squashed behind the machine or pushed too far down the standpipe.
If the hose empties into a sink trap, check that isn't blocked with grease.
Run a short empty cycle to see whether the code returns.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Montpellier E03?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E03?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washer dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Montpellier washer dryer codes

All Montpellier fault codes and repairs →

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Montpellier E03 error — washer dryer