Montpellier E62 washing machine: what it means & what to try

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E62 actually means

The control board has lost the signal telling it how fast the drum motor is turning, so it shuts the wash down rather than run the motor blind.

Montpellier's own service notes put E62 down to the motor speed signal not reaching the main board, with a failed triac (the switching device on the board that feeds the motor) given as the other cause. Without a speed reading the board cannot control the drum safely, so it halts the programme — usually as the machine tries to start turning or as it winds up to spin. The two documented models, MW6215W and MWM1214W, behave the same way and the manufacturer's fix path is identical for both.

What E62 looks like on a Montpellier washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier washing machine, E62 usually shows up as one or more of these:

Drum not turning
Won't spin
Hums or buzzes but nothing moves
Turns one way only
No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

The speed sensor wiring on the motor has worked loose or dropped off
A damaged or chafed motor communication lead between motor and control board
A failed triac or other damage on the main control board
The motor's speed sensor (tacho) itself has failed

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall socket for a minute, switch back on and try a short programme — the code sometimes clears if it was a one-off dropout
Take out a heavy or badly tangled load and try again with a smaller wash, as a jammed drum can bring on a motor fault code
Check nothing has got wedged between the drum and the outer tub, such as a coin or an underwire, which can stall the motor

Which Montpellier models show E62

E62 means the same thing on all 2 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

MW6215W · MWM1214W

Common questions about Montpellier E62

What does E62 mean on a Montpellier washing machine?

The control board has lost the signal telling it how fast the drum motor is turning, so it shuts the wash down rather than run the motor blind. Montpellier's own service notes put E62 down to the motor speed signal not reaching the main board, with a failed triac (the switching device on the board that feeds the motor) given as the other cause. Without a speed reading the board cannot control the drum safely, so it halts the programme — usually as the machine tries to start turning or as it winds up to spin. The two documented models, MW6215W and MWM1214W, behave the same way and the manufacturer's fix path is identical for both.

Can I fix Montpellier E62 myself?

There are 3 checks you can safely do yourself first.

Turn the machine off at the wall socket for a minute, switch back on and try a short programme — the code sometimes clears if it was a one-off dropout.
Take out a heavy or badly tangled load and try again with a smaller wash, as a jammed drum can bring on a motor fault code.
Check nothing has got wedged between the drum and the outer tub, such as a coin or an underwire, which can stall the motor.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Montpellier E62?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E62?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Montpellier washing machine codes

All Montpellier fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Montpellier E62 error — washing machine