What E23 actually means
The machine's display board is running the wrong software, so the controls and the main board can no longer work together properly.
The fault ties E23 to incorrect software on the LCD (display) control board. The main control checks that the display module is running the software version it expects for that model, and when the two don't match it halts rather than running a cycle it can't govern correctly. You'll usually see it come up as soon as the machine is powered on or when you try to start a programme, rather than part-way through drying.
What E23 looks like on a Montpellier tumble dryer
Most people find this page having searched for what the machine is doing rather than the code itself. On a Montpellier tumble dryer, E23 usually shows up as one or more of these:
- No function at all
- Dead — nothing lights up
- Lights flashing and nothing happening
- Programme won't start
- Machine tripping the electrics
- E23 flashing on the display
- Beeping and showing E23
Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.
What usually causes it
- Wrong or mismatched software loaded on the display board
- A replacement display or main control board fitted with the wrong version for the model
- Corrupted software on the display module after a power interruption
- A failed display control board that no longer reports its version correctly
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the machine off at the wall socket, leave it for a minute, then switch back on — an occasional one-off reading can clear
- Check nothing has been unplugged or half-plugged at the socket, and that the plug is fully home
Which Montpellier models show E23
E23 means the same thing on all 6 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.
MWD8514W · MWM1014BLW · MWM814BLC · MWM814BLK · MWM814BLS · MWM814BLW
Common questions about Montpellier E23
What does E23 mean on a Montpellier tumble dryer?
The machine's display board is running the wrong software, so the controls and the main board can no longer work together properly. The fault ties E23 to incorrect software on the LCD (display) control board. The main control checks that the display module is running the software version it expects for that model, and when the two don't match it halts rather than running a cycle it can't govern correctly. You'll usually see it come up as soon as the machine is powered on or when you try to start a programme, rather than part-way through drying.
Can I fix Montpellier E23 myself?
There are 2 checks you can safely do yourself first.
- Turn the machine off at the wall socket, leave it for a minute, then switch back on — an occasional one-off reading can clear.
- Check nothing has been unplugged or half-plugged at the socket, and that the plug is fully home.
This one usually needs an engineer once you have tried them.
How much does it cost to repair Montpellier E23?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Tried the checks and it's still showing E23?
This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.
What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.
Call 0115 648 0929 Book online — postcode and number is all we need
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other Montpellier tumble dryer codes
- Montpellier E32 — The dryer can't get a sensible reading from the moisture sen…
- Montpellier E33 — The dryer has lost a sensible reading from one of its temper…
- Montpellier E50 — The display board is running the wrong software for this mac…
- Montpellier E51 — The machine's motor control board is running the wrong softw…
- Montpellier E03 — The dryer thinks the condensed water tank is full, so it has…
- Montpellier E04 — The dryer has lost the electrical connection to the part tha…
- Montpellier E05 — The dryer has lost a sensible reading from the sensor that w…
- Montpellier E06 — The control board has lost the signal that tells it how fast…
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