What is actually happening
Induction hobs will not heat a pan that is not magnetic, so a pan that suddenly stopped working is worth checking with a fridge magnet before anything else. Beyond that, induction faults are usually electronic: the zones talk to a control board, and a communication error will take out one zone or the whole hob and show a code such as E9 or 61.
The HYE fault codes that point at this
A HYE induction hob will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not working:
- F03 — The hob has lost a sensible reading from the temperature sensor built into the induction coil, so it has shut that zone down rather than heat blind.
- F04 — The hob has lost a reliable reading from the temperature sensor built into one of its induction coils, so it has shut that zone (or the whole hob) down rather than heat anything it cannot monitor.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a HYE induction hob
- A pan that is not induction-compatible, or too small for the zone
- A communication fault between the touch control and the power board
- A failed induction coil or power module for one zone
- Overheating, where the hob shuts a zone down to protect itself
- Water or a spillage sitting on the touch controls
What you can safely check yourself
- Hold a fridge magnet to the base of the pan — if it does not stick, the hob cannot heat it
- Wipe the touch panel completely dry; standing liquid locks the controls out
- Note any code shown and which zones are affected
- Switch off at the isolator for five minutes to clear a lockout
Still not working?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on HYE machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my HYE induction hob not working?
The hob will not respond, shows an error, or the pan does not heat. Induction hobs will not heat a pan that is not magnetic, so a pan that suddenly stopped working is worth checking with a fridge magnet before anything else. Beyond that, induction faults are usually electronic: the zones talk to a control board, and a communication error will take out one zone or the whole hob and show a code such as E9 or 61.
Can I fix a HYE induction hob not working myself?
Hold a fridge magnet to the base of the pan — if it does not stick, the hob cannot heat it. Wipe the touch panel completely dry; standing liquid locks the controls out. Note any code shown and which zones are affected. Switch off at the isolator for five minutes to clear a lockout. Beyond those checks this one normally needs an engineer.
What HYE error codes mean not working?
HYE induction hobs report this through their own fault codes. The ones that point at not working are F03, F04. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a HYE induction hob repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.