Out-of-warranty HYE repairs, done locally
If your HYE appliance is still under the manufacturer's warranty, go to HYE first — you should not be paying for that repair. Once it is out of warranty, you do not have to use them, and you will usually wait less and pay less if you do not.
We are a local firm with over 50 years in the trade, covering Nottinghamshire, Derbyshire and Leicestershire. The engineer who comes out is one of ours, not a subcontractor from a national call centre.
What it costs
£66 including VAT for an engineer to come out and diagnose the fault — that is the visit and the diagnosis, with nothing added on top. If it is repaired on the visit and needs no parts, the total is £84 including VAT. Any parts needed are quoted on site before we fit them — you decide.
Nothing is taken when you book, and every repair carries a 90-day workmanship guarantee — if our work is at fault in that time we come back and put it right at no charge.
What we hold for HYE
We keep HYE service documentation in-house, covering 78 HYE models across 136 documents. For HYE that includes manufacturer parts lists and exploded views and wiring diagrams.
It matters more than it sounds. It means the engineer arrives knowing how your machine comes apart, which part number fits your model rather than one that looks similar, and what the manufacturer says the fault actually is — instead of working it out on your kitchen floor at your expense. Most firms are reading the same user manual you have in the drawer.
HYE error codes, explained
These are what the codes actually mean rather than a guess. Worth a read before you call anyone — some of them you can clear yourself in five minutes.
Dishwasher
- HYE E01 — The dishwasher has detected water where it shouldn't be — either too m…
- HYE E02 — The dishwasher isn't getting the water it expects, so it has stopped t…
- HYE E04 — The dishwasher has stopped because it cannot get water to the right sp…
Hob
- HYE F03 — The hob has lost a sensible reading from the temperature sensor built …
- HYE F04 — The hob has lost a reliable reading from the temperature sensor built …
HYE appliances we repair
- Washing Machine Repairs
- Fridge & Freezer Repairs
- Dishwasher Repairs
- Oven Repairs
- Cooker Repairs
- Tumble Dryer Repairs
- Freezer Repairs
- Washer Dryer Repairs
- Electric & Induction Hob Repairs
- Cooker Hood & Extractor Repairs
Common questions
My HYE is still under warranty — should I call you?
No. Go to HYE first, or to the retailer you bought it from. If it is in warranty that repair should not cost you anything, and we would only be charging you for something you can have free. Come to us once it is out of warranty — you are not obliged to use the manufacturer then, and you will usually wait less and pay less.
What does a HYE repair cost?
£66 including VAT for an engineer to come out and diagnose the fault. If it is fixed on that visit and needs no parts, the total is £84 including VAT. Any parts needed are quoted on site before we fit them — you decide. Nothing is taken when you book.
My HYE is showing an error code — what does it mean?
We have written up 5 HYE codes from the manufacturer's own service data, in plain English rather than a guess. They are linked further down this page. Some of them you can clear yourself in five minutes without paying anyone.
Can you get parts for a HYE?
Usually, yes. We hold the manufacturer's parts lists for 78 HYE models, so the part is ordered against your actual model number rather than something that looks close. Where a part is genuinely discontinued we will tell you that plainly rather than order it and hope.
Is it worth repairing a HYE appliance or should I replace it?
That depends on what is wrong and how old it is, and we will tell you straight. If the repair is going to cost more than the machine is worth, we say so — you have paid £66 to find that out, which is a good deal cheaper than replacing something that had five years left in it.
Do you cover my area?
We cover Nottinghamshire, Derbyshire and Leicestershire — the NG, DE and LE postcodes. Put your postcode into the form at the top of the page and it will tell you straight away.
How soon can someone come out?
Same day or next day in most of our area. Tell us what the appliance is doing using the form above and you will get a price and the slots we have left.
Getting someone out
Use the form at the top of the page for a price, call 0115 648 0929, or use the chat in the corner — it can check your postcode and book you in.