New World washing machine not draining

What is actually happening

Near the end of a wash the machine runs its drain pump to empty the drum before it spins. If the water level sensor still reads full after that pump has run for its allotted time, the machine stops rather than attempting to spin a drum full of water. Almost always the pump is running but nothing is moving — which is why people often say they can hear it trying.

The New World fault codes that point at this

A New World washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not draining:

• E03 — The machine can't pump the water out, so it has stopped rather than carry on with a drum full of water.
• E04 — The machine has taken on too much water and shut down to stop it flooding.
• E19 — The machine has found a fault with its Pyrojet system — the part that sprays water through the drum and detergent — and has stopped the programme.
• E23 — The machine has found the wrong software loaded on its display board, so it won't run programmes.

If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.

The usual causes on a New World washing machine

• A blocked pump filter — coins, hair grips, buttons and screws collect there and it is by far the most common cause
• A sock or similar pulled through the drum and jammed in the pump impeller
• A kinked or blocked drain hose, or a blocked standpipe / sink trap where the hose empties
• A failed drain pump — it hums but the impeller does not turn
• A blocked pressure chamber hose, so the machine wrongly believes the drum is still full

What you can safely check yourself

1. Switch the machine off at the wall before touching anything
2. Open the small hatch at the bottom front, have a towel and a shallow tray ready, and unscrew the filter — expect a lot of water
3. Clear whatever is in the filter, and turn the impeller behind it with a finger to check it spins freely
4. Check the drain hose behind the machine for kinks, and pour a jug of water down the standpipe or sink trap to confirm it runs away

Common questions

Why is my New World washing machine not draining?

The cycle has stopped with water still sitting in the drum, because the machine cannot get the water out. Near the end of a wash the machine runs its drain pump to empty the drum before it spins. If the water level sensor still reads full after that pump has run for its allotted time, the machine stops rather than attempting to spin a drum full of water. Almost always the pump is running but nothing is moving — which is why people often say they can hear it trying.

Can I fix a New World washing machine not draining myself?

Switch the machine off at the wall before touching anything. Open the small hatch at the bottom front, have a towel and a shallow tray ready, and unscrew the filter — expect a lot of water. Clear whatever is in the filter, and turn the impeller behind it with a finger to check it spins freely. Check the drain hose behind the machine for kinks, and pour a jug of water down the standpipe or sink trap to confirm it runs away. Those checks fix it more often than not.

What New World error codes mean not draining?

New World washing machines report this through their own fault codes. The ones that point at not draining are E03, E04, E19, E23. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.

How much does a New World washing machine repair cost?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Other New World washing machine faults

• washing machine not spinning
• washing machine leaking water
• washing machine making a loud noise
• washing machine not heating the water
• washing machine door will not open
• washing machine will not turn on

Repairs we cover near you

• Washing Machine Repairs — what we charge and how it works
• Washing Machine Repairs in Nottingham
• Washing Machine Repairs in Arnold
• Washing Machine Repairs in Beeston
• Washing Machine Repairs in Bulwell

Written by the engineers at ASAP Repairs from our own repair notes. See also our general guide to washing machines not draining and our New World repairs page.