What E23 actually means
The machine has found the wrong software loaded on its display board, so it won't run programmes.
E23 means the display (LCD) panel is running software that doesn't match what the main control board expects. The two boards can't work together properly, so the machine halts rather than starting a wash. It's a control/software fault, not a water, drainage or drum problem.
What usually causes it
- Wrong or mismatched software on the display board
- A previous repair where a replacement board wasn't programmed for this model
- Corrupted software after a power cut or surge
- Faulty display board or main control board
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the machine off at the wall for a minute, then switch back on and see if the code clears
- Check the programme dial isn't left between settings and try starting a simple cycle again
When to call someone
This one usually needs an engineer once you have tried the checks above. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other New World washing machine codes
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