New World E23 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E23 actually means

The machine has found the wrong software loaded on its display board, so it won't run programmes.

E23 means the display (LCD) panel is running software that doesn't match what the main control board expects. The two boards can't work together properly, so the machine halts rather than starting a wash. It's a control/software fault, not a water, drainage or drum problem.

What E23 looks like on a New World washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a New World washing machine, E23 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Wrong or mismatched software on the display board
A previous repair where a replacement board wasn't programmed for this model
Corrupted software after a power cut or surge
Faulty display board or main control board

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then switch back on and see if the code clears
Check the programme dial isn't left between settings and try starting a simple cycle again

Common questions about New World E23

What does E23 mean on a New World washing machine?

The machine has found the wrong software loaded on its display board, so it won't run programmes. E23 means the display (LCD) panel is running software that doesn't match what the main control board expects. The two boards can't work together properly, so the machine halts rather than starting a wash. It's a control/software fault, not a water, drainage or drum problem.

Can I fix New World E23 myself?

There are 2 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then switch back on and see if the code clears.
Check the programme dial isn't left between settings and try starting a simple cycle again.

This one usually needs an engineer once you have tried them.

How much does it cost to repair New World E23?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E23?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other New World washing machine codes

All New World fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

New World E23 error — washing machine