What E02 actually means
The machine isn't getting enough water in, so it has stopped the programme.
E02 means the washer expected the drum to fill within a set time and it didn't. It could be that water isn't reaching the machine at all, or it's coming in too slowly, so the cycle halts rather than washing with a dry or half-filled drum.
What usually causes it
- Water supply tap turned off or only part open
- Kinked or trapped fill hose behind the machine
- Blocked filter in the fill hose or at the tap
- Low water pressure in the house at that moment
- Faulty fill valve or pressure/level sensor inside the machine
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Check the tap feeding the machine is fully open
- Look behind the machine and straighten any kinked or squashed fill hose
- Try running a cold tap nearby to confirm you have mains water pressure
- Turn the machine off at the wall for a minute, then switch back on and restart the programme
- If the machine is full of water and door is locked, wait for the programme to end before opening
When to call someone
This sometimes clears with the checks above. If it comes back, it needs looking at properly. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other New World washing machine codes
- New World E01 — The machine can't confirm the door is properly shut and lock…
- New World E03 — The machine can't pump the water out, so it has stopped rath…
- New World E04 — The machine has taken on too much water and shut down to sto…
- New World E06 — The machine has lost track of how fast the drum motor is tur…
- New World E07 — The washing machine's control board has lost or muddled the …
- New World E08 — The machine has found a fault in the part of its control boa…
- New World E09 — The machine isn't happy with the electricity reaching it \u2…
- New World E10 — The machine can't get a sensible reading from the sensor tha…