New World E11 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E11 actually means

The main control board has lost contact with the drying section's own control board, so the machine has stopped.

On washer dryers, the drying side has its own small control card that talks to the main board. E11 means those two are no longer communicating properly, so the machine halts rather than run the dryer blind. It's an internal electronics fault code, not something caused by how you loaded or used it.

What E11 looks like on a New World washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a New World washing machine, E11 usually shows up as one or more of these:

Very noisy on spin
Banging or knocking
Moving across the floor
Load left soaking wet because it won't spin up
No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A loose or corroded plug between the two control boards
A failed dryer control card
A fault on the main control board
Damaged wiring between the boards, often from damp or vibration
A brief electrical glitch or power spike that upset the boards

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall socket, leave it a minute, then switch back on and try a short programme — this clears a one-off glitch
If it will run a wash but not a dry, note that and mention it when you book the repair

Common questions about New World E11

What does E11 mean on a New World washing machine?

The main control board has lost contact with the drying section's own control board, so the machine has stopped. On washer dryers, the drying side has its own small control card that talks to the main board. E11 means those two are no longer communicating properly, so the machine halts rather than run the dryer blind. It's an internal electronics fault code, not something caused by how you loaded or used it.

Can I fix New World E11 myself?

There are 2 checks you can safely do yourself first.

Turn the machine off at the wall socket, leave it a minute, then switch back on and try a short programme — this clears a one-off glitch.
If it will run a wash but not a dry, note that and mention it when you book the repair.

This one usually needs an engineer once you have tried them.

How much does it cost to repair New World E11?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E11?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other New World washing machine codes

All New World fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

New World E11 error — washing machine