What E11 actually means
The main control board has lost contact with the drying section's own control board, so the machine has stopped.
On washer dryers, the drying side has its own small control card that talks to the main board. E11 means those two are no longer communicating properly, so the machine halts rather than run the dryer blind. It's an internal electronics fault code, not something caused by how you loaded or used it.
What usually causes it
- A loose or corroded plug between the two control boards
- A failed dryer control card
- A fault on the main control board
- Damaged wiring between the boards, often from damp or vibration
- A brief electrical glitch or power spike that upset the boards
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the machine off at the wall socket, leave it a minute, then switch back on and try a short programme — this clears a one-off glitch
- If it will run a wash but not a dry, note that and mention it when you book the repair
When to call someone
This one usually needs an engineer once you have tried the checks above. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other New World washing machine codes
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