New World E16 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E16 actually means

The machine has detected that the water inside has got hotter than it should, so it has stopped the programme to protect itself and your washing.

A temperature sensor in the drum area is reporting a reading above the safe limit for the wash you selected. Either the water genuinely is overheating because the heater is not being switched off properly, or the sensor and control board are giving a false high reading. Either way the machine halts rather than carry on heating.

What E16 looks like on a New World washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a New World washing machine, E16 usually shows up as one or more of these:

Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle
Not heating the water
Washing coming out cold
Cycle takes far longer than it should
No function at all

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Faulty temperature sensor (NTC) giving a false reading
Heating element stuck on because the control board is not switching it off
Hot water being fed into the cold fill inlet
Loose or corroded sensor connection
Failed main control board

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then switch back on and try a cold or 30°C programme.
Check the machine is plumbed to the cold water supply, not the hot tap — a common fault after a kitchen refit.
Let the machine cool for an hour before retrying, in case it is still hot from a previous long hot wash.

Common questions about New World E16

What does E16 mean on a New World washing machine?

The machine has detected that the water inside has got hotter than it should, so it has stopped the programme to protect itself and your washing. A temperature sensor in the drum area is reporting a reading above the safe limit for the wash you selected. Either the water genuinely is overheating because the heater is not being switched off properly, or the sensor and control board are giving a false high reading. Either way the machine halts rather than carry on heating.

Can I fix New World E16 myself?

There are 3 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then switch back on and try a cold or 30°C programme.
Check the machine is plumbed to the cold water supply, not the hot tap — a common fault after a kitchen refit.
Let the machine cool for an hour before retrying, in case it is still hot from a previous long hot wash.

This one usually needs an engineer once you have tried them.

How much does it cost to repair New World E16?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E16?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other New World washing machine codes

All New World fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

New World E16 error — washing machine