New World E15 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E15 actually means

The machine has sensed the water or air inside getting hotter than it should and has stopped the programme to protect itself.

E15 is a high temperature error. A temperature sensor has reported a reading above the safe limit for the programme being run, so the control board halts heating and ends the cycle. It usually points to a heating or sensing fault rather than anything you have done wrong.

What E15 looks like on a New World washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a New World washing machine, E15 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Faulty temperature sensor giving a false high reading
Heating element staying on when it should switch off
Control board fault on the heating circuit
Very low water level in the drum while heating, from a restricted fill or blocked filter

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then switch back on and try a cold wash to see if the code returns
Check the water tap is fully open and the fill hose is not kinked
Clean the pump filter at the bottom front of the machine and make sure the drain hose is not squashed

Common questions about New World E15

What does E15 mean on a New World washing machine?

The machine has sensed the water or air inside getting hotter than it should and has stopped the programme to protect itself. E15 is a high temperature error. A temperature sensor has reported a reading above the safe limit for the programme being run, so the control board halts heating and ends the cycle. It usually points to a heating or sensing fault rather than anything you have done wrong.

Can I fix New World E15 myself?

There are 3 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then switch back on and try a cold wash to see if the code returns.
Check the water tap is fully open and the fill hose is not kinked.
Clean the pump filter at the bottom front of the machine and make sure the drain hose is not squashed.

This one usually needs an engineer once you have tried them.

How much does it cost to repair New World E15?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E15?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other New World washing machine codes

All New World fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

New World E15 error — washing machine