New World E09 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E09 actually means

The machine isn't happy with the electricity reaching it \u2014 the supply voltage is either too high or too low, so it has stopped the programme.

E09 is a voltage error. The control board constantly monitors the mains supply, and if it drifts outside the range the machine is designed for, it halts the cycle to protect the motor and electronics. Sometimes it's a genuine problem with the supply in your home; other times it's the machine's own power circuitry or board misreading it.

What E09 looks like on a New World washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a New World washing machine, E09 usually shows up as one or more of these:

Drum not turning
Won't spin
Hums or buzzes but nothing moves
Turns one way only
No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Mains voltage dipping or surging in the property
Extension lead, adaptor or a poor socket connection
Other heavy appliances on the same circuit dragging the voltage down
Faulty wiring connection inside the machine
Fault on the main control board

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall, leave it a minute, then switch back on and try a short cycle.
Plug the machine straight into a wall socket \u2014 no extension lead, no travel adaptor.
Try a different wall socket if there is one nearby and the hoses will reach.
See whether it fails only when other big appliances (oven, shower, tumble dryer) are running.
Check whether other appliances in the house are playing up or lights are flickering \u2014 that points to the supply rather than the washer.

Common questions about New World E09

What does E09 mean on a New World washing machine?

The machine isn't happy with the electricity reaching it \u2014 the supply voltage is either too high or too low, so it has stopped the programme. E09 is a voltage error. The control board constantly monitors the mains supply, and if it drifts outside the range the machine is designed for, it halts the cycle to protect the motor and electronics. Sometimes it's a genuine problem with the supply in your home; other times it's the machine's own power circuitry or board misreading it.

Can I fix New World E09 myself?

There are 5 checks you can safely do yourself first.

Turn the machine off at the wall, leave it a minute, then switch back on and try a short cycle.
Plug the machine straight into a wall socket \u2014 no extension lead, no travel adaptor.
Try a different wall socket if there is one nearby and the hoses will reach.
See whether it fails only when other big appliances (oven, shower, tumble dryer) are running.
Check whether other appliances in the house are playing up or lights are flickering \u2014 that points to the supply rather than the washer.

This one usually needs an engineer once you have tried them.

How much does it cost to repair New World E09?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E09?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other New World washing machine codes

All New World fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

New World E09 error — washing machine