What is actually happening
The machine fills, then holds the cycle while the element brings the water up to the selected temperature. If the element has failed open-circuit the temperature never rises, so the machine either waits indefinitely, jumps to the next stage with cold water, or stops with a heater fault code. Clothes come out looking washed but not clean, and greasy marks stay put.
The Samsung fault codes that point at this
A Samsung washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not heating the water:
- 1E — The machine can't tell how much water is in the drum, so it stops rather than risk overfilling or running the heater dry.
- E01 — The machine hasn't taken in enough water in the time it expects, so it has stopped and is waiting for you.
- E05 — The machine isn't heating the water properly, so it has stopped the wash rather than carry on cold.
- E07 — The machine can't get a believable reading of how much water is in the drum, so it stops rather than risk over- or under-filling.
- H01 — The machine has stopped because the water is heating wrongly \u2014 the temperature is either not what it should be, or it is climbing far faster than expected.
- HE — The machine isn't heating the water as expected, so it has stopped the wash partway through.
- TE — The machine can't get a sensible temperature reading from the water, so it stops rather than carry on heating.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Samsung washing machine
- A failed heating element — the usual cause, and the cheapest of these to put right
- A failed NTC temperature sensor, so the machine cannot read the water temperature
- Heavy limescale on the element, common in hard-water areas
- A control board fault where the element itself tests fine
What you can safely check yourself
- Run a hot cycle and put a hand flat on the door glass twenty minutes in — it should be noticeably warm
- Note whether the cycle stalls at the same point every time, which points at heating rather than the program
Still not heating the water?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Samsung machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Samsung washing machine not heating the water?
Cold washes run fine but anything with a temperature either runs cold or stalls partway through. The machine fills, then holds the cycle while the element brings the water up to the selected temperature. If the element has failed open-circuit the temperature never rises, so the machine either waits indefinitely, jumps to the next stage with cold water, or stops with a heater fault code. Clothes come out looking washed but not clean, and greasy marks stay put.
Can I fix a Samsung washing machine not heating the water myself?
Run a hot cycle and put a hand flat on the door glass twenty minutes in — it should be noticeably warm. Note whether the cycle stalls at the same point every time, which points at heating rather than the program. Beyond those checks this one normally needs an engineer.
What Samsung error codes mean not heating the water?
Samsung washing machines report this through their own fault codes. The ones that point at not heating the water are 1E, E01, E05, E07, H01, HE. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Samsung washing machine repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Other Samsung washing machine faults
- washing machine not draining
- washing machine not spinning
- washing machine leaking water
- washing machine making a loud noise
- washing machine door will not open
- washing machine will not turn on