Altimo E15 tumble dryer: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E15 actually means

The machine has detected that the drying air has got too hot, so it has shut the drying cycle down to protect itself and your laundry.

E15 is a high temperature error. A sensor in the drying circuit is reporting a temperature above the limit the control board will allow, and rather than carry on heating, the machine halts and flags the code. In practice you'll usually see it part-way through a dry rather than at the start, often with warm, still-damp washing left in the drum.

What E15 looks like on a Altimo tumble dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Altimo tumble dryer, E15 usually shows up as one or more of these:

Not drying
Blowing cold air
Clothes still damp at the end
Takes hours to dry
Not drying properly
Takes hours to dry a load
Getting hot but the clothes stay damp
Keeps saying empty the water container

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Blocked lint filter restricting airflow through the drum
Blocked or kinked vent hose, or a clogged condenser/filter area starving the machine of air
Machine installed in a tight, unventilated space so it recirculates its own hot air
Overloaded drum, so air cannot pass through the load
A faulty temperature sensor or heater control on the drying circuit reporting or allowing too much heat

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall and let it cool right down before doing anything else.
Take out the lint filter, clear it thoroughly and refit it — a felted layer of lint is the single most common reason airflow drops.
If the dryer vents through a hose, check the hose is not kinked, crushed behind the machine or blocked, and that the outlet is clear.
Make sure there is room for air around and behind the appliance, and that it isn't shut in a cupboard drawing in its own hot exhaust.
Reset by turning the programme knob to the off position and leaving it for a few seconds, then run a smaller load and see whether the code returns.

Which Altimo models show E15

E15 means the same thing on all 4 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

AWM10142W · AWM6122W · AWM7122WG2 · AWM8142W

Common questions about Altimo E15

What does E15 mean on a Altimo tumble dryer?

The machine has detected that the drying air has got too hot, so it has shut the drying cycle down to protect itself and your laundry. E15 is a high temperature error. A sensor in the drying circuit is reporting a temperature above the limit the control board will allow, and rather than carry on heating, the machine halts and flags the code. In practice you'll usually see it part-way through a dry rather than at the start, often with warm, still-damp washing left in the drum.

Can I fix Altimo E15 myself?

There are 5 checks you can safely do yourself first.

Turn the machine off at the wall and let it cool right down before doing anything else.
Take out the lint filter, clear it thoroughly and refit it — a felted layer of lint is the single most common reason airflow drops.
If the dryer vents through a hose, check the hose is not kinked, crushed behind the machine or blocked, and that the outlet is clear.
Make sure there is room for air around and behind the appliance, and that it isn't shut in a cupboard drawing in its own hot exhaust.
Reset by turning the programme knob to the off position and leaving it for a few seconds, then run a smaller load and see whether the code returns.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Altimo E15?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E15?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Altimo tumble dryer codes

All Altimo fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Altimo E15 error — tumble dryer