Altimo E50 tumble dryer: what it means & what to check

What E50 actually means

The machine is reporting that the software loaded on its display/control board isn't the right one for it, so it won't run the cycle.

E50 sits in the software group of faults, alongside E51 — these are raised when the control board finds a software mismatch rather than a mechanical or water problem. On these washer-dryers the display board and the main board have to be running matching, model-correct firmware; when they don't agree, the machine flags the error and refuses to start or abandons the programme. Nothing has failed in the drum, heater or pump, which is why there's no leak, no noise and no obvious symptom other than the code itself.

What E50 looks like on a Altimo tumble dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Altimo tumble dryer, E50 usually shows up as one or more of these:

Not drying
Blowing cold air
Clothes still damp at the end
Takes hours to dry
Leaking
Water on the floor
Puddle underneath
Shuts itself down and won't restart

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Wrong or mismatched software on the display board — usually after a board has been changed
A replacement control or display board fitted that wasn't programmed for this model
A corrupted software load on the control electronics
A fault on the display board itself, so it can't report its software correctly

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the programme knob to the off position and leave it there for about three seconds, then set your programme again — this is the standard reset
Switch off at the wall for a minute and back on, then retry a cycle
If it clears and then comes straight back on the next load, note that down for the engineer — a code that returns immediately points at the boards rather than a one-off glitch

Which Altimo models show E50

E50 means the same thing on all 4 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

AWM10142W · AWM6122W · AWM7122WG2 · AWM8142W

Common questions about Altimo E50

What does E50 mean on a Altimo tumble dryer?

The machine is reporting that the software loaded on its display/control board isn't the right one for it, so it won't run the cycle. E50 sits in the software group of faults, alongside E51 — these are raised when the control board finds a software mismatch rather than a mechanical or water problem. On these washer-dryers the display board and the main board have to be running matching, model-correct firmware; when they don't agree, the machine flags the error and refuses to start or abandons the programme. Nothing has failed in the drum, heater or pump, which is why there's no leak, no noise and no obvious symptom other than the code itself.

Can I fix Altimo E50 myself?

There are 3 checks you can safely do yourself first.

Turn the programme knob to the off position and leave it there for about three seconds, then set your programme again — this is the standard reset.
Switch off at the wall for a minute and back on, then retry a cycle.
If it clears and then comes straight back on the next load, note that down for the engineer — a code that returns immediately points at the boards rather than a one-off glitch.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Altimo E50?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E50?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Altimo tumble dryer codes

All Altimo fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Altimo E50 error — tumble dryer