Altimo E17 tumble dryer: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E17 actually means

The temperature sensor that watches the air on the drying side has stopped giving the control board a sensible reading, so the machine won't run a drying cycle.

Altimo calls E17 a dryer NTC failure. The NTC is a small thermistor that tells the control board how hot the drying air is; if its reading goes open circuit, short circuit or simply out of range, the board has no safe way to control the heater and abandons the cycle. On these AWM washer-dryers you'll usually find the wash side still works normally \u2014 it's only when drying is selected, or when the cycle reaches the drying stage, that E17 appears and the load comes out wet.

What E17 looks like on a Altimo tumble dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Altimo tumble dryer, E17 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Not drying
Blowing cold air
Clothes still damp at the end

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Faulty drying air temperature sensor (NTC)
A loose or corroded plug on the sensor
Damaged or chafed wiring between the sensor and the control board
Control board no longer reading the sensor correctly

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the programme knob to the off position and leave it for three seconds \u2014 this is Altimo's own reset and will clear a one-off glitch
Switch off at the wall for a minute, then power up and try a drying programme again to see whether the code returns
Clean out the lint filter and make sure nothing is blocking the drying air path, then retry
Check the door shuts with a definite click, as a cycle that never gets going properly can leave you guessing at the cause

Which Altimo models show E17

E17 means the same thing on all 4 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

AWM10142W · AWM6122W · AWM7122WG2 · AWM8142W

Common questions about Altimo E17

What does E17 mean on a Altimo tumble dryer?

The temperature sensor that watches the air on the drying side has stopped giving the control board a sensible reading, so the machine won't run a drying cycle. Altimo calls E17 a dryer NTC failure. The NTC is a small thermistor that tells the control board how hot the drying air is; if its reading goes open circuit, short circuit or simply out of range, the board has no safe way to control the heater and abandons the cycle. On these AWM washer-dryers you'll usually find the wash side still works normally \u2014 it's only when drying is selected, or when the cycle reaches the drying stage, that E17 appears and the load comes out wet.

Can I fix Altimo E17 myself?

There are 4 checks you can safely do yourself first.

Turn the programme knob to the off position and leave it for three seconds \u2014 this is Altimo's own reset and will clear a one-off glitch.
Switch off at the wall for a minute, then power up and try a drying programme again to see whether the code returns.
Clean out the lint filter and make sure nothing is blocking the drying air path, then retry.
Check the door shuts with a definite click, as a cycle that never gets going properly can leave you guessing at the cause.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Altimo E17?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E17?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Altimo tumble dryer codes

All Altimo fault codes and repairs →

What this looks like when it happens

tumble dryer not heating

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Altimo E17 error — tumble dryer