What E23 actually means
The display board is running software the machine doesn't recognise as the correct version, so the control system refuses to carry on.
E23 is a wrong LCD software fault — the programme board has checked the software on the display/control panel and found it isn't the version it expects to be talking to. Because the two boards can't agree, the machine stops rather than running a cycle blind. It is a control-electronics fault, not anything to do with heating, drum or drainage, so you won't find a blockage or a filter behind it.
What E23 looks like on a Altimo tumble dryer
Most people find this page having searched for what the machine is doing rather than the code itself. On a Altimo tumble dryer, E23 usually shows up as one or more of these:
- Machine not draining
- Water left in the drum at the end of the cycle
- Stops mid-cycle full of water
- Standing water in the bottom
- Not drying
- Blowing cold air
- Clothes still damp at the end
- Takes hours to dry
Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.
What usually causes it
- The display board has been fitted or replaced with the wrong software version for the machine
- Corrupted software on the display board after a power interruption or supply spike
- A faulty display/LCD board that no longer reports its version correctly
- A poor connection between the display board and the main programme board
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the programme knob to the off position and leave it there for a few seconds — the manual's own reset — then select a programme again
- Switch the machine off at the wall socket for a minute, then back on, and see whether the code clears
- If the code returns straight away every time, stop there — there is nothing further an owner can do on this one
Which Altimo models show E23
E23 means the same thing on all 4 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.
AWM10142W · AWM6122W · AWM7122WG2 · AWM8142W
Common questions about Altimo E23
What does E23 mean on a Altimo tumble dryer?
The display board is running software the machine doesn't recognise as the correct version, so the control system refuses to carry on. E23 is a wrong LCD software fault — the programme board has checked the software on the display/control panel and found it isn't the version it expects to be talking to. Because the two boards can't agree, the machine stops rather than running a cycle blind. It is a control-electronics fault, not anything to do with heating, drum or drainage, so you won't find a blockage or a filter behind it.
Can I fix Altimo E23 myself?
There are 3 checks you can safely do yourself first.
- Turn the programme knob to the off position and leave it there for a few seconds — the manual's own reset — then select a programme again.
- Switch the machine off at the wall socket for a minute, then back on, and see whether the code clears.
- If the code returns straight away every time, stop there — there is nothing further an owner can do on this one.
This one usually needs an engineer once you have tried them.
How much does it cost to repair Altimo E23?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Tried the checks and it's still showing E23?
This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.
What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.
Call 0115 648 0929 Book online — postcode and number is all we need
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other Altimo tumble dryer codes
- Altimo E50 — The machine is reporting that the software loaded on its dis…
- Altimo E01 — The machine cannot confirm the door is shut and locked, so i…
- Altimo E02 — The machine has asked for water and not received enough of i…
- Altimo E03 — The machine has tried to pump water out and the control boar…
- Altimo E04 — The machine has detected more water inside it than there sho…
- Altimo E06 — The control board has lost the speed signal from the drum mo…
- Altimo E07 — The control board has lost or is disagreeing with the settin…
- Altimo E08 — The control board's motor switching circuit has failed, so t…
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