ElectriQ E02 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E02 actually means

The machine isn't getting water in, so it has stopped and shown E02.

Your washing machine expects the drum to fill to a set level within a certain time. When not enough water arrives, it halts the programme and displays E02 rather than running dry. Nine times out of ten the cause is on the water supply side rather than inside the machine.

What E02 looks like on a ElectriQ washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a ElectriQ washing machine, E02 usually shows up as one or more of these:

Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle
Overfilling, or won't stop filling
Stops with water still inside
Fills and drains over and over
E02 flashing on the display

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Water tap behind the machine turned off or only part open
Kinked, twisted or trapped fill hose
Blocked mesh filter in the fill hose where it screws to the tap
Low mains water pressure, or no water to the house
Frozen tap or supply pipe in cold weather
Faulty water inlet valve or pressure sensor inside the machine

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Check the tap feeding the machine is fully open
Run the kitchen cold tap to confirm the house has water and decent pressure
Look behind the machine and straighten the fill hose if it is kinked or squashed
If the START/PAUSE button hasn't been pressed, or a delay timer is set, the machine won't call for water yet
Turn the machine off at the wall for a minute, then switch back on and restart the cycle
In freezing weather, warm the room and give the pipework time to thaw before trying again

Which ElectriQ models show E02

E02 means the same thing on this model. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

EIQFD70FF

Common questions about ElectriQ E02

What does E02 mean on a ElectriQ washing machine?

The machine isn't getting water in, so it has stopped and shown E02. Your washing machine expects the drum to fill to a set level within a certain time. When not enough water arrives, it halts the programme and displays E02 rather than running dry. Nine times out of ten the cause is on the water supply side rather than inside the machine.

Can I fix ElectriQ E02 myself?

There are 6 checks you can safely do yourself first.

Check the tap feeding the machine is fully open.
Run the kitchen cold tap to confirm the house has water and decent pressure.
Look behind the machine and straighten the fill hose if it is kinked or squashed.
If the START/PAUSE button hasn't been pressed, or a delay timer is set, the machine won't call for water yet.
Turn the machine off at the wall for a minute, then switch back on and restart the cycle.
In freezing weather, warm the room and give the pipework time to thaw before trying again.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair ElectriQ E02?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E02?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other ElectriQ washing machine codes

All ElectriQ fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

ElectriQ E02 error — washing machine