ElectriQ E36 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E36 actually means

The machine isn't heating the water \u2014 it has run the heater for ten minutes and seen almost no rise in temperature, so it has stopped the wash.

ElectriQ machines watch the water temperature with an NTC sensor while the heating element is switched on. If the heater runs for ten minutes and the temperature has moved by less than 3 degrees, the control board decides the heating circuit isn't doing its job and flags E36. The manufacturer is clear that this one can't be cleared by the owner \u2014 it needs an engineer to find and fix the cause first.

What E36 looks like on a ElectriQ washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a ElectriQ washing machine, E36 usually shows up as one or more of these:

Not heating the water
Washing coming out cold
Cycle takes far longer than it should
No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start
Machine tripping the electrics

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A loose or corroded plug on the heating element or temperature sensor
A failed heating element (the usual finding on an older machine)
A faulty NTC temperature sensor giving a false reading
A fault on the main control board \u2014 the least common of the four

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then back on \u2014 if the code returns as soon as heating starts, it's a genuine heating fault
Note whether a cold wash runs through normally; that tells the engineer the fault is confined to the heating circuit

Common questions about ElectriQ E36

What does E36 mean on a ElectriQ washing machine?

The machine isn't heating the water \u2014 it has run the heater for ten minutes and seen almost no rise in temperature, so it has stopped the wash. ElectriQ machines watch the water temperature with an NTC sensor while the heating element is switched on. If the heater runs for ten minutes and the temperature has moved by less than 3 degrees, the control board decides the heating circuit isn't doing its job and flags E36. The manufacturer is clear that this one can't be cleared by the owner \u2014 it needs an engineer to find and fix the cause first.

Can I fix ElectriQ E36 myself?

There are 2 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then back on \u2014 if the code returns as soon as heating starts, it's a genuine heating fault.
Note whether a cold wash runs through normally; that tells the engineer the fault is confined to the heating circuit.

This one usually needs an engineer once you have tried them.

How much does it cost to repair ElectriQ E36?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E36?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other ElectriQ washing machine codes

All ElectriQ fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

ElectriQ E36 error — washing machine