ElectriQ E64 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E64 actually means

The machine's main control board has lost contact with the board that drives the motor, so it won't start or continue the wash.

On ElectriQ models with a BLDC (brushless inverter) motor, the main control board sends a command to the motor inverter board and waits for a reply. If nothing comes back within 20 seconds, the machine cuts the power to the inverter for two minutes to reset it and tries again — up to seven times — before giving up and showing the code. You'll usually see it either the moment you press start, or mid-cycle with the drum stopping dead.

What E64 looks like on a ElectriQ washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a ElectriQ washing machine, E64 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Drum not turning
Won't spin
Hums or buzzes but nothing moves

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A fault on the motor inverter board itself
A fault on the main control board
A loose or damaged plug on the wiring between the two boards
Poor mains supply — low or unstable voltage
A drum that is physically obstructed and stalling the motor

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Switch the machine off at the wall socket, leave it a couple of minutes, then switch back on — the machine's own reset routine relies on the same principle and sometimes a full power-down clears a one-off communication glitch.
Open the door and turn the drum by hand to feel that it moves freely and nothing is jammed inside it.
If the machine is on an extension lead or adaptor, plug it straight into a wall socket instead.

Which ElectriQ models show E64

E64 means the same thing on all 3 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

EIQWMTL6 · EIQWMTL75C · EIQWMTL8A

Common questions about ElectriQ E64

What does E64 mean on a ElectriQ washing machine?

The machine's main control board has lost contact with the board that drives the motor, so it won't start or continue the wash. On ElectriQ models with a BLDC (brushless inverter) motor, the main control board sends a command to the motor inverter board and waits for a reply. If nothing comes back within 20 seconds, the machine cuts the power to the inverter for two minutes to reset it and tries again — up to seven times — before giving up and showing the code. You'll usually see it either the moment you press start, or mid-cycle with the drum stopping dead.

Can I fix ElectriQ E64 myself?

There are 3 checks you can safely do yourself first.

Switch the machine off at the wall socket, leave it a couple of minutes, then switch back on — the machine's own reset routine relies on the same principle and sometimes a full power-down clears a one-off communication glitch.
Open the door and turn the drum by hand to feel that it moves freely and nothing is jammed inside it.
If the machine is on an extension lead or adaptor, plug it straight into a wall socket instead.

This one usually needs an engineer once you have tried them.

How much does it cost to repair ElectriQ E64?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E64?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other ElectriQ washing machine codes

All ElectriQ fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

ElectriQ E64 error — washing machine