ElectriQ E62 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E62 actually means

The drum motor is spinning faster than the machine asked it to, so the machine shuts the wash down to protect itself.

ElectriQ's control board watches the motor speed against the speed it has commanded. If the drum runs around 300rpm above target, the board flags E62 and stops. In their own service notes the usual culprit is the SCR (triac) on the main PCB failing so it can no longer throttle the motor properly; a faulty motor speed sensor (tacho) is the other possibility.

What E62 looks like on a ElectriQ washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a ElectriQ washing machine, E62 usually shows up as one or more of these:

Drum not turning
Won't spin
Hums or buzzes but nothing moves
Turns one way only
No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A failed SCR/triac on the main control board, letting the motor run away
A damaged motor speed sensor giving the board false readings
Loose or fallen-off connections on the motor's speed sensor wiring
A faulty motor

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then power it back up and try a short cycle — if it was a one-off glitch it will clear
Note whether it fails as the drum starts to speed up for the spin, and what noise it makes; that helps whoever attends

Which ElectriQ models show E62

E62 means the same thing on this model. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

EIQWM12KG

Common questions about ElectriQ E62

What does E62 mean on a ElectriQ washing machine?

The drum motor is spinning faster than the machine asked it to, so the machine shuts the wash down to protect itself. ElectriQ's control board watches the motor speed against the speed it has commanded. If the drum runs around 300rpm above target, the board flags E62 and stops. In their own service notes the usual culprit is the SCR (triac) on the main PCB failing so it can no longer throttle the motor properly; a faulty motor speed sensor (tacho) is the other possibility.

Can I fix ElectriQ E62 myself?

There are 2 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then power it back up and try a short cycle — if it was a one-off glitch it will clear.
Note whether it fails as the drum starts to speed up for the spin, and what noise it makes; that helps whoever attends.

This one usually needs an engineer once you have tried them.

How much does it cost to repair ElectriQ E62?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E62?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other ElectriQ washing machine codes

All ElectriQ fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

ElectriQ E62 error — washing machine