What E23 actually means
The dryer has stopped because it can't run its heat pump safely " most often a failed compressor cooling fan, though on some models the same code points to the water level sensor in the condensate tank.
On Electrolux heat pump dryers (the Sahara HP platform), this alarm is logged when the fan that cools the compressor stops working \,. Owners usually see E20 on the display first, with E23 appearing behind it in service diagnostic mode. On other Electrolux dryer boards the same code is used for a capacitive level sensor reading outside its normal range, which relates to the condensed water tank rather than the compressor. Either way the machine halts the drying cycle rather than let the heat pump overheat.
What usually causes it
- Failed compressor cooling fan on heat pump models
- Damage to the fan control circuit (triac) on the main electronic board, often alongside the fan
- Water level sensor in the condensate tank out of range
- Loose or damaged connection to the level sensor
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the dryer off at the wall for a minute, then switch back on and restart a cycle to see if the code returns
- Empty the condensate water tank and push it fully home until it clicks
- Clean the door filter and the fluff filters, and check the heat pump condenser filter is clear and seated correctly
- If the dryer is plumbed to a drain, check the hose isn't kinked or trapped behind the machine
When to call someone
This one usually needs an engineer once you have tried the checks above. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other Electrolux tumble dryer codes
- Electrolux C00 — This isn't a fault at all othing is stored in the dryer's e…
- Electrolux C06 — The dryer has been running an automatic (sensor) drying prog…
- Electrolux C07 — The dryer isn't getting hot — it checked for a rise in air t…
- Electrolux C08 — The dryer has stopped because its temperature sensor is givi…
- Electrolux C10 — C10 isn't a fault at all — it's one of the service test posi…
- Electrolux E20 — The dryer has stopped mid-cycle because the fan that cools t…
- Electrolux E21 — The dryer has lost control of the pump that moves condensed …
- Electrolux E22 — The dryer's control board can no longer tell whether the wat…