What E11 actually means
The machine has lost a proper electrical connection to the drum motor, so it has stopped rather than carry on without being able to turn the drum.
The control board drives the motor and expects a signal back telling it the drum is turning at the right speed. On E11 that circuit is broken he motmotor's speed feedback never completes, so the board shuts the cycle down. Owners usually report the drum sitting still, or the machine giving a sudden jerk of movement and then stopping.
What usually causes it
- A broken or unseated wiring connection between the control board and the motor
- A fault in the motor itself inor its windings
- A failed motor drive circuit on the control board
- A faulty speed sensor on the motor, so the board never sees the drum turning
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the machine off at the wall for a minute, then switch back on and start a short programme an occasional one-off glitch will clear
- Check nothing has jammed the drum a coin, underwire or stray sock trapped between the drum and the tub can stop it turning
- Make sure the load is not so tightly packed that the drum cannot move
When to call someone
This one usually needs an engineer once you have tried the checks above. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
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