Servis E02 washer dryer: what it means & what to check

What E02 actually means

The machine hasn't taken in the water it expected, so it has stopped and flagged a fill fault.

On these Servis washer dryers E02 is the "no water" error. The control board opens the inlet valve at the start of a fill and watches the water level sensor (and, on the models fitted with one, the flowmeter) to confirm water is arriving; if the level doesn't rise within the time allowed, it abandons the cycle and shows E02 rather than run the drum or heater dry. It's one of the four codes Servis intended the end user to see, so it can appear at any fill — main wash, rinse, or the water top-up during a drying cycle.

What E02 looks like on a Servis washer dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Servis washer dryer, E02 usually shows up as one or more of these:

Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle
Overfilling, or won't stop filling
Stops with water still inside
Fills and drains over and over
Not drying

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Water tap turned off or only part open
Kinked, crushed or trapped inlet hose behind the machine
Blocked filter mesh in the inlet hose or valve inlet
Faulty inlet valve solenoid not opening
Water level sensor or flowmeter misreading, so the fill is never confirmed

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Check the cold tap feeding the machine is fully open, and that you have normal pressure from other taps in the house
Pull the machine out gently and make sure the inlet hose isn't kinked, twisted or pinched against the wall
If your mains water has been off or worked on recently, run a tap for a minute to clear air and debris before trying again
Switch off at the socket for a minute, then power up and restart the programme to see if the code returns
If it only fails on a drying cycle, note that — it helps the engineer pin down which valve is at fault

Which Servis models show E02

E02 means the same thing on all 5 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

LD752W · WD1496FGB · WD1496FGR · WD1496FGS · WD1496FGW

Common questions about Servis E02

What does E02 mean on a Servis washer dryer?

The machine hasn't taken in the water it expected, so it has stopped and flagged a fill fault. On these Servis washer dryers E02 is the "no water" error. The control board opens the inlet valve at the start of a fill and watches the water level sensor (and, on the models fitted with one, the flowmeter) to confirm water is arriving; if the level doesn't rise within the time allowed, it abandons the cycle and shows E02 rather than run the drum or heater dry. It's one of the four codes Servis intended the end user to see, so it can appear at any fill — main wash, rinse, or the water top-up during a drying cycle.

Can I fix Servis E02 myself?

There are 5 checks you can safely do yourself first.

Check the cold tap feeding the machine is fully open, and that you have normal pressure from other taps in the house.
Pull the machine out gently and make sure the inlet hose isn't kinked, twisted or pinched against the wall.
If your mains water has been off or worked on recently, run a tap for a minute to clear air and debris before trying again.
Switch off at the socket for a minute, then power up and restart the programme to see if the code returns.
If it only fails on a drying cycle, note that — it helps the engineer pin down which valve is at fault.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Servis E02?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E02?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washer dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Servis washer dryer codes

All Servis fault codes and repairs →

What this looks like when it happens

washer dryer not drying

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Servis E02 error — washer dryer