What is actually happening
Where the water shows itself matters more than how much there is. Water at the front under the door points at the door seal; water at the back points at hose connections; water appearing from underneath the middle during a spin is the one to take seriously, because it often means the outer drum seal has gone and the bearings are being washed.
The Candy fault codes that point at this
A Candy washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to leaking water:
- E04 — The machine has taken on too much water and the anti-flood safety in the pressure switch has cut in three times, so it has locked itself out to avoid a flood.
- E09 — The main circuit board that drives the drum motor has failed, so the machine cuts out rather than run the motor.
- E14 — The machine has decided the water isn't heating up as it should, and has stopped the cycle rather than carry on washing cold.
- E15 — The washing machine's main control board has either failed or has never been given its software settings, so the machine won't run.
- E16 — The washing machine has detected an electrical fault in the water heating element and has shut the cycle down to protect itself.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Candy washing machine
- A split or perished door seal, or one with grit or a chewed section in the folds
- A loose or perished hose connection at the back, or the outlet hose working loose from the standpipe
- A blocked detergent drawer overflowing during fill
- A failed outer drum seal — this usually comes with a grinding noise on spin, and means bearings
- A cracked pump housing or filter seated on a damaged O-ring after cleaning
What you can safely check yourself
- Pull the machine out and look while it fills and again during the spin — note where the water first appears
- Wipe right around the inside of the door seal with a cloth and feel for grit, tears or a chewed patch
- Check the filter cap is seated square and fully tightened if it has recently been cleaned
Still leaking water?
If the checks above have not sorted it, it needs looking at properly. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Candy machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Candy washing machine leaking water?
Water is escaping the machine — the point it appears from usually tells you which part has failed. Where the water shows itself matters more than how much there is. Water at the front under the door points at the door seal; water at the back points at hose connections; water appearing from underneath the middle during a spin is the one to take seriously, because it often means the outer drum seal has gone and the bearings are being washed.
Can I fix a Candy washing machine leaking water myself?
Pull the machine out and look while it fills and again during the spin — note where the water first appears. Wipe right around the inside of the door seal with a cloth and feel for grit, tears or a chewed patch. Check the filter cap is seated square and fully tightened if it has recently been cleaned. Those checks fix it more often than not.
What Candy error codes mean leaking water?
Candy washing machines report this through their own fault codes. The ones that point at leaking water are E04, E09, E14, E15, E16. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Candy washing machine repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Other Candy washing machine faults
- washing machine not draining
- washing machine not spinning
- washing machine making a loud noise
- washing machine not heating the water
- washing machine door will not open
- washing machine will not turn on