Candy E00 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E00 actually means

The machine's main control board has either failed or has never been programmed with the settings for your model, so it can't run a cycle.

On these Candy and Hoover machines the main board is known as the "Cuore" power card. E00 is reported when that board is faulty, or when a replacement board has been fitted but not programmed to the specific model — an unprogrammed card has no idea which wash sequences, drum size or heating settings it should be using, so it refuses to start. It's a control fault rather than anything to do with water, draining or the door.

What E00 looks like on a Candy washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Candy washing machine, E00 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A failed main control board (the "Cuore" power card)
A replacement board fitted but never programmed to the model
Damage to the board after a power surge or water ingress
Loose or damaged wiring between the board and the rest of the machine

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall socket, leave it for a minute, then switch back on — occasionally a board that has locked up will clear
Check the programme dial or button is on a valid wash setting and try starting again

Common questions about Candy E00

What does E00 mean on a Candy washing machine?

The machine's main control board has either failed or has never been programmed with the settings for your model, so it can't run a cycle. On these Candy and Hoover machines the main board is known as the "Cuore" power card. E00 is reported when that board is faulty, or when a replacement board has been fitted but not programmed to the specific model — an unprogrammed card has no idea which wash sequences, drum size or heating settings it should be using, so it refuses to start. It's a control fault rather than anything to do with water, draining or the door.

Can I fix Candy E00 myself?

There are 2 checks you can safely do yourself first.

Turn the machine off at the wall socket, leave it for a minute, then switch back on — occasionally a board that has locked up will clear.
Check the programme dial or button is on a valid wash setting and try starting again.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Candy E00?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E00?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Candy washing machine codes

All Candy fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Candy E00 error — washing machine