Flavel E31 fridge freezer: what it means & what to check

What E31 actually means

The main control board has lost communication with the Cool On Demand sensor board, so the fridge can no longer read that part of the system.

E31 is a communication error between the main control and the separate Cool On Demand sensor board. In other words the two boards are no longer talking to each other — usually a connector or wiring problem between them, or one of the boards itself. The cooling side may well carry on running, but that function can't be relied on while the error is present.

What E31 looks like on a Flavel fridge freezer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Flavel fridge freezer, E31 usually shows up as one or more of these:

Not cooling
Freezer not freezing
Ice building up at the back
Food going off in the fridge
Running constantly and never getting cold
No function at all
Dead — nothing lights up
Lights flashing and nothing happening

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A plug or connector between the two boards worked loose
Damaged or chafed wiring in the harness linking them
A failed Cool On Demand sensor board
A fault on the main control board

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Switch off at the wall for a minute, then power back up — a one-off communication glitch can clear
Note whether the fridge and freezer are still holding temperature, and keep an eye on the food; move anything valuable if temperatures start climbing

Which Flavel models show E31

E31 means the same thing on all 2 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

7248541919 · 7248741919

Common questions about Flavel E31

What does E31 mean on a Flavel fridge freezer?

The main control board has lost communication with the Cool On Demand sensor board, so the fridge can no longer read that part of the system. E31 is a communication error between the main control and the separate Cool On Demand sensor board. In other words the two boards are no longer talking to each other — usually a connector or wiring problem between them, or one of the boards itself. The cooling side may well carry on running, but that function can't be relied on while the error is present.

Can I fix Flavel E31 myself?

There are 2 checks you can safely do yourself first.

Switch off at the wall for a minute, then power back up — a one-off communication glitch can clear.
Note whether the fridge and freezer are still holding temperature, and keep an eye on the food; move anything valuable if temperatures start climbing.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Flavel E31?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E31?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most fridge freezer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Flavel fridge freezer codes

All Flavel fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Flavel E31 error — fridge freezer