Hoover E01 washing machine: what it means & what to check

What E01 actually means

The machine can't confirm the door is locked shut, so it refuses to start the cycle.

On Hoover (and Candy) machines, E01 points at the door safety lock — the interlock that has to click and confirm before water goes in. The control board waits for that confirmation signal; if it doesn't arrive, or the wiring to the lock is broken, the cycle stops dead, usually within the first few seconds. The same code also covers the drum braking device on some models.

What E01 looks like on a Hoover washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Hoover washing machine, E01 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
No function at all
Dead — nothing lights up
Lights flashing and nothing happening

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Worn or failed door interlock that no longer latches properly
Laundry or a sock trapped in the door seal stopping the door pulling fully shut
Door handle or catch mechanism worn so the hook doesn't engage
Broken or chafed wiring to the door lock
Faulty drum braking device on models fitted with one

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Open the door and close it again firmly — listen for the click of the lock
Check nothing is caught between the door and the seal
Turn the machine off at the wall for a minute, then power up and try a short cycle
Check the door isn't fouling on a full drum of washing

Common questions about Hoover E01

What does E01 mean on a Hoover washing machine?

The machine can't confirm the door is locked shut, so it refuses to start the cycle. On Hoover (and Candy) machines, E01 points at the door safety lock — the interlock that has to click and confirm before water goes in. The control board waits for that confirmation signal; if it doesn't arrive, or the wiring to the lock is broken, the cycle stops dead, usually within the first few seconds. The same code also covers the drum braking device on some models.

Can I fix Hoover E01 myself?

There are 4 checks you can safely do yourself first.

Open the door and close it again firmly — listen for the click of the lock.
Check nothing is caught between the door and the seal.
Turn the machine off at the wall for a minute, then power up and try a short cycle.
Check the door isn't fouling on a full drum of washing.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Hoover E01?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E01?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Hoover washing machine codes

All Hoover fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Hoover E01 error — washing machine