Hoover E02 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E02 actually means

The machine hasn't taken in enough water in the time it allows, so it has stopped rather than run dry.

Hoover machines watch the water level during filling and expect it to reach the right point within a set time. If the level sensor (pressure switch) doesn't confirm enough water by then, filling is abandoned and E02 is shown door still locked, drum barely wet. It's a fill fault, not a drain fault the drum is empty or nearly so.

What E02 looks like on a Hoover washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Hoover washing machine, E02 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Water tap turned off or only part open
Kinked, trapped or blocked fill hose
Blocked filter in the fill hose or inlet valve inlet screen
Faulty water inlet (solenoid) valve not opening
Faulty pressure switch or its hose misreading the water level
Low mains water pressure in the house

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Check the water tap behind the machine is fully open
Run a nearby cold tap to confirm you have normal water pressure
Pull the machine forward gently and make sure the fill hose isn't kinked or crushed against the wall
Turn the machine off at the wall for a minute, then power up and try a short cycle

Common questions about Hoover E02

What does E02 mean on a Hoover washing machine?

The machine hasn't taken in enough water in the time it allows, so it has stopped rather than run dry. Hoover machines watch the water level during filling and expect it to reach the right point within a set time. If the level sensor (pressure switch) doesn't confirm enough water by then, filling is abandoned and E02 is shown door still locked, drum barely wet. It's a fill fault, not a drain fault the drum is empty or nearly so.

Can I fix Hoover E02 myself?

There are 4 checks you can safely do yourself first.

Check the water tap behind the machine is fully open.
Run a nearby cold tap to confirm you have normal water pressure.
Pull the machine forward gently and make sure the fill hose isn't kinked or crushed against the wall.
Turn the machine off at the wall for a minute, then power up and try a short cycle.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Hoover E02?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E02?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Hoover washing machine codes

All Hoover fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Hoover E02 error — washing machine