Servis E01 Washing Machine Error: Door Lock Fault Fix

What E01 actually means

The machine can't confirm the door is shut and locked, so it won't start.

Before any wash begins, the machine locks the door and waits for confirmation that the lock has engaged. If it doesn't get that confirmation \u2014 or the door comes unlatched mid-cycle \u2014 it shows E01 and stops. Often it's the door genuinely not pushed to, but it can also be a worn or failed door lock.

What E01 looks like on a Servis washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Servis washing machine, E01 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
No function at all
Dead — nothing lights up
Lights flashing and nothing happening

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Door not pushed firmly enough to click shut
Washing trapped in the door seal stopping it closing
Worn or broken door catch or handle
Failed door interlock (the electric lock)
Wiring or control board fault to the lock

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Open the door, push any washing well inside the drum and clear the rubber seal, then close it firmly until you hear it click
Check nothing is overloading the drum and pushing against the door
Turn the machine off at the wall for a minute, then switch back on and restart the programme
Look at the door catch and handle for obvious damage or play

Which Servis models show E01

E01 means the same thing on all 18 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

L510W · W71249F4W · W712F4B · W712F4S · W712F4W · W714F4HDB · W714F4HDS · W714F4HDW · W812F4HDB · W812F4HDS · W812F4HDW · W814F4W · W814FGHDB · W814FGHDS · W814FGHDW · W814FLHDB · W814FLHDS · W814FLHDW

Common questions about Servis E01

What does E01 mean on a Servis washing machine?

The machine can't confirm the door is shut and locked, so it won't start. Before any wash begins, the machine locks the door and waits for confirmation that the lock has engaged. If it doesn't get that confirmation \u2014 or the door comes unlatched mid-cycle \u2014 it shows E01 and stops. Often it's the door genuinely not pushed to, but it can also be a worn or failed door lock.

Can I fix Servis E01 myself?

There are 4 checks you can safely do yourself first.

Open the door, push any washing well inside the drum and clear the rubber seal, then close it firmly until you hear it click.
Check nothing is overloading the drum and pushing against the door.
Turn the machine off at the wall for a minute, then switch back on and restart the programme.
Look at the door catch and handle for obvious damage or play.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Servis E01?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E01?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Servis washing machine codes

All Servis fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Servis E01 error — washing machine