What E01 actually means
The machine can't confirm the door is shut and locked, so it won't start.
Before any wash begins, the machine locks the door and waits for confirmation that the lock has engaged. If it doesn't get that confirmation \u2014 or the door comes unlatched mid-cycle \u2014 it shows E01 and stops. Often it's the door genuinely not pushed to, but it can also be a worn or failed door lock.
What usually causes it
- Door not pushed firmly enough to click shut
- Washing trapped in the door seal stopping it closing
- Worn or broken door catch or handle
- Failed door interlock (the electric lock)
- Wiring or control board fault to the lock
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Open the door, push any washing well inside the drum and clear the rubber seal, then close it firmly until you hear it click
- Check nothing is overloading the drum and pushing against the door
- Turn the machine off at the wall for a minute, then switch back on and restart the programme
- Look at the door catch and handle for obvious damage or play
When to call someone
This sometimes clears with the checks above. If it comes back, it needs looking at properly. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
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